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Arrive Logistics

Posted 21 days ago

Open

Client Success Manager

TampaOn-siteFull-time

AI Summary

Manages a team of Client Success professionals supporting high-volume shippers, overseeing onboarding, performance, and career development while collaborating with leadership and business development.

About this role

Who We Are
Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There has never been a more exciting time to get on board, so read on to learn more and apply today!
Who We Want
As a Client Success Manager at Arrive, you will lead a team managing our highest-volume shippers. You’ll leverage your industry expertise and energy to mentor, develop, and guide Client Success employees to become top-performing operations specialists. You will own the operational strategy for our largest accounts and collaborate with leadership to optimize opportunities.

What You'll Do

  • Oversee and manage Account Coordinators, Associates, Specialists, Advisors, and Team Leads, including onboarding, coaching, performance management, and talent engagement.
  • Identify internal talent for the Success team and act as the hiring manager for open positions.
  • Ensure Team Leads effectively manage their teams, aligning performance with overall goals.
  • Collaborate with Team Leads to establish team goals in alignment with company-wide initiatives.
  • Conduct regular 1:1 meetings with Team Leads to discuss performance, challenges, engagement, and provide coaching on people management.
  • Hold 1:1 meetings with direct reports to discuss progress, successes, and areas for improvement.
  • Conduct quarterly career development discussions with Team Leads and direct reports, focusing on growth opportunities, strengths, areas for development, and goal-setting.
  • Provide proactive coaching and manage performance in line with established processes.
  • Partner with Employee Relations to assess talent, identify flight risks, and evaluate performance metrics.
  • Foster a high-performing, collaborative team culture by providing training, coaching, and actionable feedback.
  • Communicate organizational changes clearly to your team, explaining the reasoning behind changes and promoting a positive outlook.
  • Ensure all employees maintain professionalism and intervene when necessary.
  • Assign stretch projects and tasks to engage employees and provide developmental opportunities.
  • Contribute to the team’s forecasting process and help drive accountability toward achieving team goals.
  • Collaborate with the Business Development Manager and Business Development Representatives to manage the team load board, including appointments, shipments, tracking, and pricing.
  • Assist with aging to minimize invoicing issues and manage DSOs.
  • Utilize the customer onboarding SOP to ensure a smooth and efficient onboarding process, giving Arrive a competitive edge.

    • Qualifications

  • Associate’s or Bachelor’s Degree in a relevant field (preferred).
  • 3+ years of experience in Operations or Account Management at a 3PL.
  • Previous management experience is required.
  • Completion of the Arrive Leadership Rise program.
  • Exceptional communication and interpersonal skills, both written and verbal.
  • Ability to collaborate cross-functionally with teams to achieve results.
  • Proficiency in Microsoft Office, including conducting analysis and creating presentations independently.

    • Supervisory Responsibility

  • This position supervises Client Success Team Leads, Associates, Representatives, Senior Representatives, and Specialists within the department.

    • The Perks of Working With Us

  • Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
  • Invest in your future with our matching 401(k) program.
  • Build relationships and find your home at Arrive through our Employee Resource Groups.
  • Enjoy office wide engagement activities, team events, happy hours and more!
  • Leave the suit and tie at home; our dress code is casual.
  • Work in the booming city of Tampa, FL – we are in a convenient location close to the airport, bay, and downtown.
  • Start your morning with free coffee!
  • Park your car for free on site!
  • Maximize your wellness with free counseling sessions through our Employee Assistance Program.
  • Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
  • Receive 100% paid parental leave when you become a new parent.
  • Get paid to work with your friends through our Referral Program!
  • Get relocation assistance! If you are not local to the area, we offer relocation packages.

    • Skills

    3PL OperationsAccount ManagementDSO ManagementEmployee RelationsForecastingLoad Board ManagementMicrosoft OfficeOnboarding SOPPerformance ManagementTalent Engagement

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