Posted 11 months ago
Client Success Manager
RemoteRemoteFull-time
AI Summary
The Client Success Manager owns client health, drives retention and satisfaction, guides deployments, and acts as a technical advisor to higher education partners using the CORE product suite.
About this role
Client Success Manager
Location: Remote | Type: Full-Time | Team: Client Success
PeopleGrove+CORE Higher Education Group is seeking a driven and dynamic Client Success Manager (CSM) to champion our higher education partners using our cutting-edge CORE product suite. If you thrive in fast-paced environments, have a passion for helping others succeed, and love turning complex challenges into meaningful outcomes, this role is for you!
About the Role
As a CSM, you’ll play a key role in retaining and growing client partnerships, serving as a trusted advisor and technical guide. You’ll collaborate across teams to ensure smooth implementation, ongoing training, and proactive client engagement. Your work directly supports student success across campuses nationwide.
What You’ll Do
Who You Are
Perks & Benefits
Skills
Account Health ScoringB2B SaaSBusiness ReviewsCampus VisitsCase StudiesChange ManagementChurn Risk AnalysisClient OnboardingCRMCSATCustomer Success MetricsData-driven InsightsGovernance And ReportingHealth ReviewsNPSPlatform ConfigurationProject ManagementSalesforceSLA ManagementStakeholder ManagementTraining DeliveryVitallyWebinars
