Posted 41 months ago

Client Success Manager II

PhoenixHybridFull-time

AI Summary

CSM II at Luxury Presence manages a client’s journey from onboarding to renewal, guiding website design/marketing efforts and coordinating cross-functional efforts to achieve retention and revenue growth.

About this role

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company on track to hit $100M in annual recurring revenue in the next six months. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business.

We’re looking for a Client Success Manager II to join our growing Client Success team.

Do you love real estate? Do you enjoy talking to clients a lot? Are you hyper-organized, and project oriented? Do you enjoy helping people further their businesses by designing and executing bespoke digital marketing strategies? Do you want to play a pivotal role in the success of a client’s entire lifecycle? If so, we’d love to speak with you!

As a CSM II, you are a brand ambassador for Luxury Presence, an agile project manager and a strong account manager who owns a customer’s entire journey from sales to renewal.

Your First Mission: To guide the build and design of award-winning websites for our highest tier clients.

Your Second Mission: To foster a relationship with your client through understanding their business, brand, and marketing vision and turning that knowledge into action.

Your Philosophy: To create a raving fan of every person that crosses your path.

Your skills will be put to the test as you actively implement websites for new marketing clients, while managing a book of previously launched clients through their annual marketing strategy. Throughout the clients life cycle you will consistently exceed KPIs focused around speed, value and retention. This is a challenging and highly visible role in the company where you will be entrusted with our most important client relationships. Only those who love optimizing processes, enjoy serving clients, and have exceptional pride in their work need apply.

You’re Good At:

Working with clients to lead strategy and offer guidance, set expectations, and provide reassurance during escalations

Project Management, as you’ll manage implementation and ongoing campaigns

Collaborating, working across departments to clearly communicate deadlines and expectations

Being curious, constantly looking to enhance your marketing tool kit, broaden expertise and improve processes

Managing a large portfolio of clients (up to $3M in ARR)

Expanding revenue

Staying even-keeled and lighthearted, with the ability to maintain a baseline when faced with stressful situations and demanding clients

Results-oriented work. Serving clients’ interests is always top of mind

Anticipating and understanding client vision, translating them into actionable next steps

Communicating with clients, particularly in explaining order of operations, technical complexities and setting expectations

Identifying problems and proposing solutions

You Have:

2+ years experience in software implementation, media agency campaign execution, or creative operations

2+ years experience in Client Management, Account Management, or related role

Working knowledge of SEO, Social, Content and/or Paid Media

A track record of results-oriented success built on data and analytics

Prior success as a result of your innovation

Previous success working in fast-pace, high-volume environments and delivering every time

Previous experience with platforms like Squarespace, Shopify, WordPress etc.

Enthusiasm, competitive spirit, friendly and sunny disposition

An interest in the real estate industry (a passion is a plus)

You crush:

Navigating difficult situations

Adapting to client business needs and personality

Clear and persuasive with communication

Draw people in with your excitement and can-do attitude

Removing roadblocks for client and team members

Working efficiently and hitting deadlines

Don’t take yourself too seriously

Job Requirements:

Located in Austin, TX or Scottsdale, Arizona- Hybrid (In office 4 days a week for first 30 days, 3 days a week once you have successfully completed new hire training)

Working hours of 8:00 am to 5:00 pm local time

Skills

Account ManagementAnalyticsCampaign ExecutionClient ManagementContentCross-Functional CollaborationData-driven Decision MakingEscalation ManagementMarketing Strategy ImplementationPaid MediaProject ManagementSEOShopifySocialSquarespaceWebsite Design CoordinationWordPress