Client Support Administrator - Retail and Consumer

Key Responsibilities

• Assist with the day to day running of a client account with a particular focus on data entry and data accuracy
• Creation of client communication documents (letters, emails etc.)
• Ensure work is carried out effectively to meet the needs of the clients and the commercial requirements of the firm with adherence to internal and client SLAs and KPIs
• Assisting with matter set up on our case management system
• Assisting with MI management ensuring accuracy with the data
• Liaising with opponent representatives and other third parties (predominately via phone calls)
• Referencing and triaging recoveries post via a shared email inbox
• Looking for client recovery files, using portals to search for CCTV, Accident Related Documentation
• Other administrative duties, as required

Skills, Knowledge & Expertise

• Previous experience in an Admin / Administration role is essential
• Hands‑on experience managing and organising files
• Confidence in making and receiving calls, with a professional telephone manner
• Strong IT skills, including working knowledge of Excel (formulas, pivot tables, look‑ups) and the ability to handle basic data analysis
• Exceptional attention to detail
• Strong organisational skills with the ability to prioritise and adapt to shifting workloads
• The confidence to work independently and use your initiative
• A collaborative mindset and the ability to work effectively within the claims team
• Clear and positive communication skills, with an enthusiastic approach to your work
• Experience using finance systems (preferred but not essential)
• Demonstrates alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive).

Benefits

• High levels of flexibility and a great work life balance - https://www.dacbeachcroft.com/en/Work-with-us/Whats-in-it-for-you
• A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
• Opportunities for growth and progression including professional funding
• In person and remote social events
• Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities