Client Support Manager Turkey

NovaKid - online-school for children 4 -12 years old, in which children remotely learn English language with natives from the US and the UK. Our customers come from more than 40 countries all over the world. We have 80K+ students and 3K+ teachers. We are proud of our international team of over 400 Novakiders.

We are looking for the client support manager with knowledge of Turkish at the advanced / bi-lingual level.

Duties:

• Support users in Turkish, solving problems that arise during the lesson. Resolving complex cases in chat or by calls

• Assisting with translations into Turkish (instructions, clients’ responses templates etc)

• Assisting with Non Assisted Support (chat bot)

Conditions

• Remote work, you can work from almost anywhere

• Full time work, 40 hours per week

• 5 working days on, 2 days off; both weekend days are working days, and days off are during the week.

• Working shifts 1:00 PM to 9:00 PM and from 8:00 AM to 5:00 PM, with evening shifts being more common.

• Interesting project, please contact us!

Requirements

Requirements:

• Knowledge of Turkish - C2

• Knowledge of English (at least B2)

• Experience of working in a language school welcome

• Experienced PC user

• Presentation skills

• Ability to handle lots of information

• Responsibility and care

• Multi-tasking