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EnableComp

Posted 17 days ago

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Client Support Representative (REMOTE)

FranklinRemoteFull-time

AI Summary

Executes operational support tasks for the Client Support team, including retrieving and processing medical documentation, assisting with inventory reconciliation compilation, and supporting prebill work queue resolution.

About this role

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM™ intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers’ Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years.
Position Summary

The Client Support Representative is an operational support role within the Client Support team, responsible for executing core tasks that enable EnableComp’s revenue cycle operations. This role focuses primarily on medical documentation retrieval and processing, assisting with inventory reconciliation compilation, and supporting prebill work queue resolution. The Client Support Representative partners with the Client Delivery team to communicate operational findings and escalate client-impacting issues, ensuring seamless coordination across functions. This role does not have direct client interaction; all client communication is facilitated through the Client Delivery team.

Key Responsibilities

  • Retrieve and acquire medical documentation from client systems, including but not limited to implant invoices, UB-04 documents, Explanations of Benefits, and medical record components
  • Submit document request lists and monitor outstanding requests on a regular cadence to ensure EnableComp receives necessary claim documentation for processing
  • Scan, upload, and store medical documentation and confidential patient health information (PHI) in accordance with EnableComp’s data handling standards
  • Assist in compiling client reconciliations by gathering and organizing data from client systems and EnableComp platforms to prepare reconciliation reports for review and resolution
  • Assist in working client reconciliations by researching closed and returned claims, resolving open items, posting adjustments, entering refund and payment research requests, and reviewing or rebilling missing claims
  • Support prebill work queue resolution for assigned clients, maintaining performance within established KPI standards
  • Partner with Client Delivery team members to communicate operational findings, escalate client-impacting issues, and ensure alignment on inventory and documentation needs
  • Identify and report client system issues, workflow barriers, and process gaps to the Client Support People Leader for resolution or escalation
  • Identify and escalate recurrent process gaps that contribute to claims appearing on reconciliations to the Client Support People Leader, supporting upstream resolution by Revenue Services
  • Maintain accurate and consistent documentation within the E360 platform in real time as actions are completed, ensuring all account activity is properly recorded
  • Use multiple systems to perform accurate and timely data entry in support of operational workflows
  • Assist in efficiently moving work through the department and cooperate with other departments as needed
  • Follow established standard operating procedures (SOPs) and contribute feedback on process improvement opportunities
  • Other duties as assigned

    • Requirements and Qualifications

    • High School Diploma or GED required
    • 1+ years of experience in a healthcare operations, revenue cycle, or document management environment preferred
    • Familiarity with medical claims documentation and payer/provider data processes preferred
    • Equivalent combination of education and experience will be considered
      • Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook)
      • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
      • Regular and predictable attendance

    Special Considerations and Prerequisites

    • Practices and adheres to EnableComp’s Core Values, Vision and Mission
      • Ability to handle large volumes of work while paying close attention to detail
      • Ability to work in a fast-paced environment with a strong sense of urgency
      • Demonstrated ability to work under limited supervision, manage multiple tasks, and prioritize assignments within time constraints
      • Effectively communicate issues, problems, and results that impact timelines for task completion
      • Ability to interact professionally at multiple levels within the organization
      • Strong organizational skills and attention to detail
      • Willingness to learn and adapt in a dynamic, evolving operational environment

    Skills

    Claims ProcessingData EntryE360 PlatformInventory ReconciliationMedical Documentation RetrievalMicrosoft OfficePHI HandlingPrebill Work Queue ResolutionStandard Operating Procedures

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