Client Support Specialist

Client Support Specialist

Fortuna Chicago was created to acquire and retain customers in a personalized manner for all types of companies. Today, we lead the way within the Chicago area in live marketing experiences, specifically for our innovative brand awareness and PR campaigns. Here at Fortuna Chicago we understand the idea of ​​marketing is not a unique concept, but the execution of a business that delivers excellence in PR and marketing makes the company remarkable.

We are looking to hire a Client Support Specialist to join our team. The ideal candidate will be responsible for working directly with our customers through many channels as a valued resource and trusted advisor, helping their business grow. You will strive to deliver a human and helpful Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how we work.

Salary range: $44000 - $52000 per year.

Responsibilities

• Delight customers; apply good judgment on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.

• Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.

• Answer client calls, identify their needs, and respond in a professional, efficient, and courteous manner.

• Provide accurate, valid, and complete information working between the customer and the operating support systems; address billing and collection questions.

• Acknowledge and address all customer inquiries on time.

• Attract potential customers by answering product and service questions. Suggest information about products and services.

• Achieve consistent customer satisfaction scores and respond appropriately to customer feedback on areas for improvement.

• Suggest potential products and services to management by collecting customer information and analyzing customer needs.

• Add value to the business by providing fantastic customer service, engage customers, and build relationships with buyers by accounts.

• Address any issues that may arise and escalate to management for their engagement and support.

• Handle other duties as needed.

Qualifications

• Bachelor's or Associate degree preferred.

• Prior customer service/sales experience required.

• Self-motivated, always curious, and consistently eager to learn

• Proven problem-solving skills.

• Excellent written and verbal communication skills.

• Thrive in a dynamic and collaborative environment and are comfortable with ambiguity

• Can take ownership of challenging scenarios and bring them to resolution

• Have a clear, professional, and informative communication style

• Able to handle customer complaints, inquiries, with a strong understanding of customer service policy and procedures.

Additional Information

All your information will be kept confidential according to EEO guidelines.