Clinical Adherence Nurse , RN - Per Diem (Open to Puerto Rican Residents Only)

About the role
We’re looking for a per-diem RN who brings energy, warmth, and authenticity to every patient interaction—especially on video. In this role, you’ll connect with patients through daily video check-ins, offering encouragement, education, and accountability that helps them stay on track with their medications.

The ideal candidate:

• Is naturally engaging and comfortable speaking on camera
• Enjoys building rapport quickly through virtual, asynchronous interactions
• Can motivate and encourage patients in short, meaningful video touchpoints
• Is passionate about making healthcare more personal, accessible, and supportive
  
  

JOB OVERVIEW

As a Clinical Adherence Nurse (RN), you will play a key role in enrolling, engaging, and supporting patients in a high-impact medication adherence program designed to improve health outcomes. This innovative role uses asynchronous video communication and digital engagement to build meaningful patient relationships and deliver personalized clinical support.

Through daily video check-ins, you will connect with patients, offering encouragement, education, and accountability that helps them stay on track with their medications and care plans. Using your clinical expertise and motivational communication skills, you will guide patients through challenges, celebrate progress, and help them build sustainable health habits.

In this role, you will help patients overcome barriers related to social determinants of health, provide tailored education, and monitor medication-taking behavior through video-based interactions. By building trust through engaging video communication, you will inspire patients to actively participate in their care and empower them to take greater control of their health.

Key Responsibilities:

• Conduct patient outreach and engagement through video messaging, video consultations, phone calls, and text-based communication, educating and enrolling patients into the adherence program
• Utilize video-based communication as a primary engagement tool to deliver personalized education, coaching, and adherence support
• Provide compassionate and motivational coaching, case management, and health education services to encourage medication adherence and lifestyle changes
• Conduct video-based medication reconciliation consultations, ensuring patients understand their medications, dosing schedules, and proper administration techniques
• Review asynchronous video submissions of patients taking medication, ensuring correct administration, monitoring adherence, and assess for side effects or concerns
• Create short-form educational and motivational videos to send to patients for personalized engagement and population-level health education
• Assess patient needs, including medical, behavioral, and social challenges, and escalate cases as necessary
• Provide guidance on medication administration, inhaler technique, chronic disease management, and medication safety through live and asynchronous video coaching
• Act as a clinical escalation point for non-clinical team members to send patient cases that need a higher level of clinical review and intervention
• Assist patients with technical troubleshooting related to the company’s mobile application and adherence platform
• Maintain accurate and detailed documentation of all interactions, ensuring compliance with company and regulatory guidelines
• Engage with provider offices, health plan services, and pharmacies on behalf of the patient, as needed, to overcome barriers
• Provide referrals to healthcare providers and community resources when needed, including direct outreach to provider offices and/or warm transfers to service providers
• Utilize motivational interviewing techniques within video and digital engagement to engage patients in long-term adherence strategies
• Offer guidance on inhaler techniques, chronic disease management, and medication safety
• Contribute to program improvement by providing insights from patient interactions, particularly regarding video engagement, digital adherence monitoring, and patient education strategies
• Partner with cross-functional teams to develop and refine video-based patient engagement content, clinical protocols, and educational materials

Required Qualifications:

• Must be a legal resident of Puerto Rico
• Registered Nurse (RN) license in good standing with at least 5 years of nursing experience
• 5 years of related experience in patient engagement, health education, or care coordination
• Must be fluent in both English and Spanish, with the ability to read, write, speak, and understand both languages ​​proficiently
• Strong background in chronic disease management, medication adherence, and patient coaching
• Excellent oral and written communication skills with a warm, empathetic approach
• Ability to work in a fast-paced, patient-focused environment
• Proficiency in electronic health records (EHR), mobile applications, and digital health platforms.
• Comfortable engaging patients via phone, video, and chat throughout the workday
• Experience assessing social determinants of health and connecting patients with resources
  
  

Preferred Qualifications:

• Experience in video communication, telehealth, community health work, or digital health settings
• Certification in health coaching (e.g., Certified Health Coach, Integrative Health Coach, etc.) or willingness to obtain certification within a specified timeframe
• Knowledge of Directly Observed Therapy (DOT) models
• Experience working with Medicaid and Medicare Dual Eligible (D-SNP) populations
• Familiarity with Salesforce or other CRM platforms
  
  

Benefits & Perks

• Competitive salary and benefits package
• Work remotely while making a tangible impact on patients’ lives
• Be part of an innovative healthcare solution addressing a $500B medication adherence challenge
• Collaborate with passionate professionals across healthcare, technology, and public health sectors
• Professional development and growth opportunities within a rapidly scaling company

The biggest perk is that you will be working on a game-changing solution in healthcare with people who are talented, motivated, and passionate. Scene has impacted thousands of lives to date, but you will be integral in scaling that impact.

If you are a compassionate, tech-savvy nurse with a passion for patient engagement and medication adherence, we want to hear from you! Apply today to join us in transforming healthcare and empowering patients toward better health outcomes.

Available shifts include evenings, weekends and holidays.

**Candidates must reside in Puerto Rico and maintain Puerto Rico residency throughout employment. Must be legally authorized to work in Puerto Rico/United States without employer sponsorship; visa sponsorship is not available for this position.

We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We believe in reflecting the diversity of our customers and their patients in our team. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Scene is proud to be an equal-opportunity workplace. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental ability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.

__________

Enfermero(a) Clínico(a) de Adherencia (RN) – Bilingüe (Inglés y Español)

Acerca de Scene Health

En Scene Health, nuestro modelo de atención integral 360° fortalece el estándar de excelencia en la adherencia a los medicamentos mediante la Terapia de Observación Directa (Directly Observed Therapy o DOT).

Combinamos acompañamiento personalizado por video, educación en salud y contenido motivacional para conectar a profesionales de la salud, pacientes y sus familias con el fin de enfrentar uno de los mayores desafíos del sistema de salud: el incumplimiento del tratamiento con medicamentos, un problema que representa un impacto estimado de $500 mil millones.

Nuestra aplicación móvil permite que los pacientes se mantengan conectados con un equipo de atención compuesto por farmacéuticos(as), enfermeros(as) y coaches de salud mediante seguimientos diarios por video, desde cualquier lugar y en cualquier momento.

En Scene, hacemos que el proceso de seguir el tratamiento sea más sencillo y motivador. Ayudamos a los pacientes a superar los desafíos relacionados con el uso de sus medicamentos y les brindamos las herramientas y el apoyo necesarios para mejorar su salud, abordando las barreras para la adherencia asociadas a los determinantes sociales de la salud.

⚠️ IMPORTANTE: ESTA OPORTUNIDAD DE EMPLEO ESTÁ DISPONIBLE ÚNICAMENTE PARA PERSONAS QUE SEAN RESIDENTES LEGALES DE PUERTO RICO.