Cloud Infrastructure Engineer

Founded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 different aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership. JSSI has built a portfolio of complementary business lines designed to simplify the economic and technical complexity of business aviation; these include Maintenance teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions. Together, these offerings support owners, operators, and maintenance providers with integrated tools spanning ownership and maintenance planning, execution, and financial management. With more than 6,500 aircraft supported through programs and software platforms, JSSI leverages its unique independence, unmatched scale, and data-driven insight to deliver customized solutions and support models aligned to the interests of each client — regardless of aircraft platform. JSSI is backed by leading institutional investors GTCR, Genstar Capital, and Blackstone. Learn more at jetsupport.com.

Position Summary

As a Cloud Infrastructure Engineer, you will implement, support, and maintain our organization's cloud and collaboration infrastructure across Microsoft Azure and Microsoft 365 and other platforms. Working within an operations team, you will safeguard the reliability, security, and performance of these systems by responding to security and performance alerts, maintaining backup and disaster recovery readiness, and driving infrastructure improvement initiatives that align with industry best practices.

Administer, monitor, and support the organization’s Azure Cloud Computing platform and Windows Server environment, ensuring optimal performance, security, and reliability.

Implement and support cloud network and security services, including Azure Firewall and Network Security Groups.

Administer and support the organization’s Microsoft 365 environment, primarily focused on Exchange, Teams, Teams Telephony, SharePoint, and OneDrive.

Administer Microsoft Purview Data Lifecycle Management, Records Management, and eDiscovery, ensuring retention, preservation, and legal hold requirements are met across the M365 environment.

Automate infrastructure provisioning, configuration, and routine operations using PowerShell scripting and infrastructure-as-code tools such as Terraform.

Participate in Disaster Recovery testing and ensure backups are maintained.

Onboard, offboard, and routinely audit the organization’s user and application identities using Entra ID while adhering to Identity and Access Management best practices.

Configure endpoint devices using Intune and monitor to ensure compliance.

Configure and support Cisco Meraki network hardware, the organization’s ticketing system, and other business SaaS applications.

Respond to security alerts to eradicate threats within the environment.

Lead and contribute to various infrastructure improvement projects and initiatives.

Monitor infrastructure services using Azure Monitor, Log Analytics, App Insights, and other tools.

Participate in on-call rotation and perform off-hours support and maintenance as required.

Contribute to and maintain technical and procedural documentation.

Stay informed on emerging technologies and industry trends to ensure our infrastructure remains up to date.

Perform other duties as assigned.

• Bachelor's degree in Computer Science, Information Technology, or a related field — or equivalent professional experience.
• Minimum of 5 years' experience in Information Technology roles.
• Minimum of 3 years’ experience administering M365 environments with an emphasis on Exchange, SharePoint, Teams, Intune, and Entra ID.
• Minimum of 3 years’ experience supporting the Azure Cloud Computing platform.
• Advanced knowledge of security and network protocols.
• Experience implementing backup and disaster recovery solutions.
• Strong experience with automation and scripting using PowerShell. Terraform experience is a plus.
• Excellent problem-solving and troubleshooting skills.
• Experience leading cross-functional technology projects.
• Strong communication and interpersonal skills.
• Relevant certifications are a plus, such as Microsoft Certified: Azure Administrator Associate (AZ-104), Azure Network Engineer Associate (AZ-700), Microsoft 365 Administrator Expert (MS-102), or Cisco CCNA.