Club Receptionist - Soho House Istanbul

IstanbulOn-site

AI Summary

Greet and assist private club members and guests, handling check-in, check-out, concierge duties, and cash handling at the reception desk.

About this role

We are looking for Club Receptionist with the qualifications below:

A complete understanding and ability to provide the service delivery expected Soho House members and by guests
Ability to work well under the pressure of coordinating many requests at any given time
Being approachable and reliable
Ability to be flexible as the job changes
Ability to work flexible hours, including weekends, holidays if necessary
Spoken and written fluency in English and in Turkish

Responsibility for the care of club private members throughout their visit

To use own initiative and to personally take any action appropriate to deliver a first class service
Responsibility for private member’s check-in control, concierge duties and check-out
To meet, greet and bid farewell to all private members – with a smile and making eye contact
To escort private member guests to related place whenever possible
Fully understand and operate the telephone systems
Fully understand and operate the club private membership system
Accountable for the Club Reception cash handling issues
To have a basic knowledge of the surrounding area in order to assist guests with their queries

Skills

Cash HandlingCheck-in ControlCheck-out ProceduresClub Private Membership SystemConcierge DutiesTelephone Systems