Collection Officer (Loan & Financing)

• Handled customer accounts with outstanding balances through structured follow-ups and recovery calls.

• Engaged customers to explain payment obligations and propose workable repayment arrangements.

• Worked with customers to agree on revised payment schedules and partial settlement options.

• Managed difficult conversations calmly while maintaining service standards and professionalism.

• Entered and maintained accurate case notes and repayment details in the internal system.

• Verified customer identity and contact details in line with approved verification procedures.

• Applied different contact approaches (calls, messages, emails) to reconnect with unreachable customers.

• Flagged suspicious activities, disputes, and high-risk accounts for further review by supervisors.

• Followed company policies, compliance requirements, and ethical guidelines in all collection activities.
  
  

JOB REQUIREMENTS: