Collection Specialist

Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.

Collect payments on overdue accounts and locate debtors to make collection arrangements.

• Outbound collection calls on accounts from 16 – 180 days delinquent (Predictive Dialer and/or manual)
• Speak to debtors on behalf of the client using clear language, explaining their amounts owing and determining a plan of action.
• Receives payments over the phone via Credit Card or Check.
• Document customer accounts in an accurate and timely manner.
• Sending letters, statements, payment histories
• Handling customer complaints and resolution paper work
• Maintain and achieve monthly goals given.
• Able to react to change productively and handle other tasks as assigned.

Requirements

• Call center/collections experience
• FDCPA and State Regulations
• Excellent analytical and communication skills. Good grammar, voice and diction.
• Knowledge of loan calculations
• Adequate Typing skills, 10 Key, Word, Excel, Microsoft Outlook
• Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
• Ability to read, write and speak English fluently. Bilingual (English/Spanish) a plus.
• Must be willing and able to work in excess of 40 hours per week when business conditions or special projects make such scheduling necessary.

Benefits

• Salary 10,600
• Guaranteed Bonus 7,000 first month
• Food Vouchers 2,000
• Internet Bonus 400
• Medical Insurance
• Life Insurance
• Dental Insurance