Collections Agent

Collections - Call Center

Location: Av. Gral. Ignacio Zaragoza 1298, Nueva, 21100 Mexicali, B.C.

Summary:

The Debt Collector is responsible for contacting individuals and organizations with outstanding debts to arrange for repayment. This role requires excellent communication, negotiation, and problem-solving skills, as well as a strong understanding of relevant legal regulations and company policies.

• Work week: Monday - Friday
• Schedule: 5:00 am - 3:00 pm, Mon-Thurs / 5:00 am - 9:00 am Fridays.
  
• Location: Av. Gral. Ignacio Zaragoza 1298, Nueva, 21100 Mexicali, B.C.

Responsibilities:

• Identify and track outstanding debts.
• Contact debtors through approved communication methods to inquire about their payment status.
• Negotiate payment plans with debtors, taking into account their financial situation and company guidelines.
• Follow up with debtors to ensure adherence to payment plans.
• Handle debtor inquiries, complaints, and requests in a professional and courteous manner.
• Comply with all relevant federal, state, and local laws and regulations related to debt collection, including the Fair Debt Collection Practices Act (FDCPA).

Qualifications:

• Proven experience as a Debt Collector or in a related collection's role.
• Excellent verbal and written communication skills, including active listening and persuasive abilities.
• Proficiency in using computer systems, databases, and relevant software.
• Strong organizational skills and attention to detail.
• Bilingual language skills (English / Spanish).

Skills:

• Negotiation
• Problem-solving
• Customer Service
• Conflict Resolution

As part of our team, you can expect:

• Competitive Salary
• Professional career path
• Great work environment
• Law benefits: IMSS, Infonavit, Fonacot, Caja de Ahorro, etc.

Join our team and be part of a supportive community that values growth, recognizes excellence, and fosters a vibrant work environment!

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.

REDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.