Collections Coordinator/Accounting Admin

Description

Position Vision: As a Collections Coordinator, you will be managing AR portfolio risk, managing accounts and related external and internal relationships and supporting internal business partners (sales, project management, customer service).

Duties :

• Assist in reducing the DSO down and limit bad debt expense while focusing on building revenue.
• Maintain customer relations while improving company DSO.
• Work on-account balances for portfolio assigned.
• Research and implement effective collection techniques.
• Follow-up with clients on overdue accounts.
• Performs other assigned tasks and duties necessary to support AR.
• Reconciles client accounts and cash applications as necessary
• Provides customer service regarding collection issues as it pertains to anything that a customer requests or needs to ensure payment of past due balances.
• Oversee day-to-day activities and support all Collections efforts by managing open receivables on assigned accounts through emails and phone calls with customers to ultimately drive DSO
• Establish relationships with key client Project Management personnel and serve as the dedicated point of contact with the client to facilitate cash and collection processes
• Manage the allocation of requests, bring resolution to complex client issues, and manage first­ level escalations, while maintaining high standards for accuracy, timeliness, and professionalism
• Work on moderately difficult account assignments requiring judgment or making recommendations
• Field general AR/PM questions for clients and assist in research and resolution of any payment issues
• Establish and maintain effective and cooperative working relationships with other departments (Project Management, Sales, Disputes, Legal, etc.) to help drive collections and help resolve issues relating to past-due accounts
• Perform Finance & Accounting ad-hoc projects as needed

Requirements

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Basic understanding of collection practices and laws.
• Excellent interpersonal and supervisory skills.
• Ability to act with discretion, tact, and professionalism in all situations.
• Ability to maintain records and produce reports.
• Extreme attention to detail.

Education and Experience:

• High school diploma or equivalent required; Associate's degree highly preferred.
• 2-3 years of related experience required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.