Collections Manager

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Collections Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities

• Investigating and implementing new initiatives to enhance departmental efficiency and increase collections.

• Improving overall collection functions.

• Managing the collections call center.

• Setting targets for individual collections call center.

• Conducting interviews for new staff.

• Reporting on and forecasting collections.

• Approving credit notes and refunds.

• Ensuring compliance with company policies and procedures.

• Keeping the team motivated and committed to achieving set goals.

• Providing ongoing feedback to senior management.

• Offering continuous guidance to consultants.

• Promoting good working relationships with colleagues and other departments.

• Serving as a role model for staff and demonstrating how to achieve results.

• Constantly monitoring staff activity levels and productivity.

• Generating daily, weekly, and monthly reports.

• Effectively managing staff-related issues, including performance management and disciplinary procedures.

• Approving leave, overtime, and incentives monthly.

Requirements

• Bachelor's degree in Economics, Management, Accounting, Mathematics, or related fields

• Previous experience as a Collection Manager in B2B industry will be preferred

• Advanced proficiency in Microsoft Excel, including solid experience with advanced formulas.

• Excellent analytical skills with the ability to create and present detailed reports.

• Proficient in team management and negotiation.

• Strong problem-solving attitude and adaptability.

• Excellent communication and interpersonal skills.

• Ability to work both independently and as a team player.

• Demonstrates emotional intelligence and assertiveness.

• Strong administration skills.