Collections Manager

Company Overview:

One Park Financial (OPF) is a leading Financial Technology company dedicated to empowering small businesses by connecting them with a wide variety of flexible financing and funding options. Our mission is to provide entrepreneurs with the working capital they need to elevate their businesses to new heights. At OPF, we believe in working with high-performing individuals who are ready to play an integral part in our company's expansion. We know that our success hinges on our people, and we strive to enable them to do what they do best.

Why Join Us?

At OPF, we foster a dynamic and inclusive company culture that emphasizes collaboration, innovation, and personal growth. Our team is composed of passionate, driven individuals who are committed to making a difference. Here’s what you can expect when you join our team:

• Innovative Environment: Work with cutting-edge technology and be part of a team that is constantly pushing the boundaries of fintech.
• Professional Growth: We invest in our employees’ growth with continuous learning opportunities, training programs, and career advancement paths.
• Supportive Culture: Enjoy a supportive and inclusive work environment where your ideas are valued, and your contributions make a real impact.
• Community Focus: Be part of a company that understands the importance of small and mid-sized businesses to their communities and the nation’s financial health.
• High-Performing Team: Join a team of badasses who are committed to excellence and are integral to our company's expansion and success.

Key Responsibilities

One Park Dominicana (“OPD”) is seeking a driven, strategic, and results-oriented Collections Manager to lead and optimize our growing collections and recovery team. OPD supports its operations through aggressive, company-branded marketing efforts that generate consistent inbound activity from our target demographic, providing access to qualified and engaged small business clients.

As a Collections Manager, you will oversee daily collections operations, drive performance against recovery goals, and ensure best-in-class customer engagement strategies. You will lead a team responsible for managing inbound and outbound communications—including phone calls, follow-ups, text messages, and email—while building and maintaining strong relationships with small business owners.

This role requires a leader who can motivate teams, monitor KPIs, improve processes, and implement effective recovery strategies while maintaining compliance and delivering a professional customer experience.

Requirements

• Minimum of 4+ years of experience in collections.
• Advanced English
• Call Center Experience
• Experience managing and coaching teams
• Client Relationship Management
• Have a consultative sales approach and Strong analytical and problem-solving skills
• Ability to handle multiple priorities and outstanding management of confidential information
• Good written and verbal communication skills
• Money-driven and motivated
• Available to work on-site and full-time

Benefits

• Private medical insurance

• Fun work environment (Christmas Party, Happy Hours, Integration events, etc.)
• Growth opportunities