Collections Specialist

Acting as a team lead for Collections Coordinator roles

Performing collections outreach for a portfolio of at least $40M, while always striving to exceed collection goals, lower DSO, and meet or exceed individual KPIs

Having a sound judgment of industry, market trends, and internal processes to form an intelligent approach towards the escalation of collection issues

Researching and reconciling misapplied or unapplied cash

Completing assigned month-end tasks accurately and timely

Strategically approaching customers to limit Basis' exposure and mitigate risk

Accurately and consistently documenting all collections efforts in Basis' financial system, Netsuite

Performing daily cash application timely and with 100% accuracy

Reviewing customers financial position and credit-worthiness using different tools and resources

Providing backup coverage as needed

Proactively engaging in periodically reviewing and updating existing policies and procedures

Providing Raving Fan service to customers and colleagues

Working with Billing and Sales to resolve customer issues timely

Assisting with special projects for the Manager or Director as needed

Thoughtful approach to collaboration, design, and decision-making that prioritizes equity, access, and continuous learning.

Commitment to creating inclusive, respectful environments where all voices are valued and supported.

2-3 years of relevant work experience

College degree in Business, Finance, Accounting, or similar

Previous strong cash application and credit card experience, at least 2-3 years of working knowledge

Previous accounts receivable and collection experience, at least 2-3 years

Strong negotiating and problem-solving skills

Excellent written and oral communication skills

Strong knowledge of excel.