Collections Specialist

We are seeking a motivated and experienced Collections Specialist to help ** get deals back on track, reduce defaults, and protect portfolio performance **. This role is critical to maintaining healthy cash flow and minimizing losses.

You will work directly with merchants to **resolve payment issues **, ** restructure payment plans when appropriate **, and ** cure accounts before they become full defaults **.

This is a performance-driven role with real upside for someone who knows how to communicate, negotiate, and close.

Key Responsibilities

• Contact merchants with missed or failing payments
• Work accounts back into good standing
• Negotiate payment resolutions, workout plans, and reinstatements
• Monitor accounts to prevent future payment failures
• Identify early warning signs of default and act proactively
• Maintain detailed notes and updates in the CRM
• Coordinate with internal teams (underwriting, legal, management)
• Track and report on:

*    Cured accounts 

*    Recovered balances 
*    Default rate trends 

• Follow all compliance and communication guidelines

Requirements

Required Experience & Skills

• 2+ years experience in collections, recoveries, or account resolution
• Strong negotiation and communication skills
• Ability to handle difficult conversations professionally
• Organized, persistent, and results-driven
• Comfortable working in a fast-paced environment
• Experience using CRM systems for tracking and documentation

Preferred (Nice to Have)

• Experience in MCA, lending, or financial services
• Experience with ACH collections and payment recovery
• Understanding of default prevention strategies
• Experience working with payment processors or banks
• Bilingual (English/Spanish) a plus

Benefits

Compensation Structure

• Base Salary

• Commission on:

  • Accounts cured
  • Payments recovered
  • Reduction in default exposure

• Clear performance metrics and uncapped upside

What Success Looks Like

• Deals are brought back into good standing
• Default rates decrease over time
• Merchants remain active and paying
• Strong documentation and follow-through
• Portfolio health improves month over month

Why Join Us

• High-impact role tied directly to company performance
• Clear commission structure with real earning potential
• Growing financial services company
• Opportunity to advance into senior collections or portfolio management
• Supportive, results-driven team environment