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Keyloop

Posted 18 days ago

Collections SpecialistKeyloop · Prague

Collections Specialist

PragueHybrid

AI Summary

Coordinates end-to-end collections activities for client accounts, contacting clients to recover outstanding debts, negotiating payments, resolving disputes with billing, and reporting on collection progress.

About this role

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

Purpose of Role

  • The provision of an excellent Finance service is critical to the achievement of the Business Service Centre. This role reports to the Credit Manager. Responsible for the coordination of the end-to-end collections activities in line with Keyloop policies and procedures you will apply your excellent subject matter knowledge to support a range of client accounts ensuring both our business partners and clients receive the best possible support to ultimately maximize cash flow for Keyloop.

    • Key Duties & Responsibilities

  • Accountable for the collection of outstanding debts on the accounts
  • Proactively verbally contacts clients in a professional manner while maintaining and improving relations. Controls & manages all outstanding accounts receivables on a daily basis
  • Investigates historical data for outstanding debts. Takes action to encourage timely debt payments
  • Manages clients' queries and requests. Distributes statements and reminders as scheduled
  • Regularly updates account status records and collection efforts
  • Works closely with the billing team to help resolve customer disputes, issues, and data updates
  • Prepares and presents reports on collection activities and progress
  • Gathers supporting documents if legal enforcement is required. Supports and actively participates in the continual improvement of collection processes
  • Communicate and collaborate in a professional manner with customers and Keyloop associates at all levels
  • Will confidently escalate potential financial risk to your line manager, documenting required evidence and resolution accordingly

    • Skills / Knowledge / Experience

  • Proven track record as Collection Specialist or similar role is a plus
  • Excellent communication skill in French and English plus Italian ( good to have)
  • Proven track record of negotiating payments and handling disputed charges
  • Experience in dealing with complex queries
  • Excellent business acumen for problem-solving
  • Competent in MS Word, Excel, and Outlook, Working knowledge of NetSuite and iController is advantageous
  • Ability to manage and prioritize workload; Able to work independently and to adapt to a fast-changing

    • Skills

    Accounts ReceivableDebt CollectionDispute ResolutionExcelFinancial ReportingIControllerLegal Enforcement DocumentationMicrosoft WordNegotiationNetSuiteOutlook

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