AI Summary

Supervises a late-stage auto loan collections team, guiding frontline associates, handling escalations, training new hires, and collaborating across departments to meet objectives.

About this role

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.

We are looking for an outstanding supervisor to join our collections team, with a focus on managing front-line associates working late stage collections on our auto loan portfolio.

Key Responsibilities:

Lead and manage team of late-stage collections team members focused on minimal skip-tracing along with outbound and inbound contact with customers of the auto loan portfolio

Ensure team objectives are achieved

Administer corrective action where necessary, following labor laws and regulations and in accordance with company policy

Handle escalated customer loan issues and provide guidance on resolution of escalated matters

Provide training to new hire staff ensuring appropriate knowledge of systems and adherence to company procedures and policies

Update and maintain reference documents to reflect current systems and company procedures

Collaborate with other internal departments to ensure efficient handling of escalated situations

Support management directives and initiatives as requested

Key Requirements:

2+ years of experience in financial services, with a strong focus on auto loan management or a call center environment

Bilingual, fluent in Spanish or Portuguese and English, preferred not required

Prior team management experience in auto loan portfolio collections

Previous experience working in collections required, preferably consumer loans/debt

Familiarity with consumer debt collection regulatory compliance requirements preferred

The Ideal Candidate:

A team player - You readily help others and are comfortable asking for help for yourself

Thrive in a teaching role, transferring knowledge to position others for success

Excited by the idea of constant change - You are comfortable being uncomfortable

Comfortable holding team members accountable for performance results

Able to maintain order in a fast and fascinating environment

Excited to take on new tasks as they come up and solve problems in real time

Enjoy finding creative solutions to unique problems as they arise

Skills

Auto LoansCall Center OperationsCollections ManagementDebt Collection Regulatory ComplianceEmployee Performance ManagementEscalation HandlingLabor Law AwarenessPolicy DocumentationTraining And Coaching

Collections Supervisor

About this role

Key Responsibilities:

Key Requirements:

The Ideal Candidate:

Skills

Explore related jobs

More jobs at Lendbuzz

Similar Auto Loans jobs

Browse these categories