Loss Prevention Associate
AI Summary
Manages and coordinates delinquent auto loan collections, including calling customers, processing payments, and preparing accounts for repossession while ensuring compliant communication and accurate notes.
About this role
At Lendbuzz, we believe financial opportunities should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.
We are looking for an outstanding team member to join in managing and coordinating the collection of delinquent payments for auto loan accounts. The hours for this role is 9-6 PM EST.
Key Responsibilities:
Perform delinquent account collection calls, emails, or text messages assigned by management
Service inbound customer calls pertaining to collections and redemptions
Maintain clear and descriptive notes
Set up and process one-time payments
Prepare delinquent accounts for post repossession process
Communicate with clients in a timely and orderly fashion by sending out notices
Review accounts that have been referred for repossession and legal actions against debtors
Issue written and oral instructions
Enforce compliance with Collection Standard of Conduct policies
Perform various administrative functions
Key Requirements:
Proficiency in both Spanish and English is preferred
One plus years' experience with collections in a call center environment
Auto collections experience is preferred
Previous work in collections, preferably in the automotive industry
Outstanding customer, communication and organizational skill
High level of integrity
Strong sense of teamwork yet able to work independently
Skills
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