Commercial Associate

Job Description

About Pula:

We are an insuretech and data services firm that provides agriculture insurance design and execution services, specializing in index-based insurance and is backed by top-tier VC investors who have invested more than $25 million in the business. Since 2015 we have provided climate insurance to 22 million smallholder farmers, 41% of which were women across 19 markets in Africa and Asia who pay an average of $6.8 per season to insure their crops. So far, we've unlocked over $2.22 billion of capital from local and international insurance markets for climate risks since we started in 2015 and paid out $40.8 million to our client farmers.

Pula is a fast-paced company, constantly adapting to new opportunities and challenges. We are made up of a high-performance, multi-cultural team. We expect our team to value performance, results, and professionalism.

At Pula, our culture is defined by our:

• Obsession with results: We are responsible for our future and therefore we get things done!
• Ability to connect the Dots: We continuously identify different customer needs & business problems and build solutions that deliver value.
• Our Can-do Attitude! We dare to do things differently to make things work.
• Ability to have each other’s back: We look out for each other & we share high quality, timely feedback that makes us better.

Duties And Responsibilities:

Client Management

• Attending all recurring meetings internally and with the client's support team to enhance cordial relationships and customer satisfaction. Hence, a high and smooth Renewal rate.

• Specifically ensuring that Crop Development Reports, mid-season and end season reports are generated timely and in the formats that the client required and presented to them. This enhances customer satisfaction and ensures a smooth payout process.

• Maintain a proper client data sheet that includes critical client details- like when the budget is drawn and approved, to enhance timeliness in pitching to them, especially on the Collating all complaints from the client during the season and ensuring that all are captured while payout reporting is made.

• Train the clients and the stakeholders regional and the district team.

• Manage the customer accounts while the CM/CD is away on leave.

• Managing and improving sales tools and processes e.g the CRM.

• Assisting with administrative tasks such as requisitions, workshop preparation.

Administration Support

• Support the line manager in writing meeting notes on the proper tool, recording the meeting, and filing the notes/recordings in the client folder.

• Liaising with relevant teams internally to ensure that clients and commercial managers have accurate and reliable information.

• Coordinating with the team carrying out farmer registration (whether it is client or PULA) to ensure we get farmers' lists on time, and is correct.

• Cooperate with internal department to update tools like click -up.

Market Research & Pipeline Development

• Provide research support on the new markets and new clients by performing research and analysis to identify business and client opportunities.

Sales

• Pursuing leads, reaching out through calls and correspondence and arranging appointments.

What you need to have to be successful:

Building and managing relationships is at your core.

• You live it. You are the best at it. You love it!

• You have a strong interest in a sales career.
• You are open working in a sales target environment.
• You have a passion for working with the public sector and NGO environment .
• Critical Thinking Skills. You must have the ability to define problems, collect data, establish facts, and draw valid conclusions.
• You have at least 3 years experience working in an environment requiring people skills, relationship development and management.
• Behavioral Skills. You must be self-directed, work well alone or in a team structure, highly results oriented, and willing to learn and expand his/her technical and product knowledge base. through formal education, professional training, and self-study.
• Transferable skills from a customer relations role.
• You have excellent communication and presentation skills, integrity and impeccable professionalism.
• Experience and knowledge in the insurance industry will place you at an advantage.
• You can use data and KPIs to make management decisions.
• You are fully comfortable with Google Drive applications such as Google Sheets, Google Docs, as well as MS office applications such as PowerPoint, excel etc.

Location & Language Requirements

• Must be based in Abuja, Nigeria.
• Proficiency in Hausa is a must have for effective communication with local stakeholders, communities, and partners.
• Strong verbal and written communication skills in English are also required.

What Pula will bring to the table:

• Your work matters: At Pula, you’ll shape systems that give millions of smallholder farmers access to insurance for the first time. You’ll join a team that has already reached over 19 million farmers across Africa and Asia, and you’ll directly contribute to scaling this impact even further.
• Career development: You’ll be working in a high-performance environment with strong mentorship and leadership that values transparency, execution, and personal growth. As we enter our next phase of accelerated expansion, you’ll naturally gain opportunities to take on new responsibilities and grow your career.
• Global recognition: Backed by top global investors and foundations; Pula is a solid, well-funded organization. Our work is recognized globally (from winning the Singapore FinTech Festival Award to being featured in The Economist and TED Talks) and you’ll be part of a brand that is respected in the industry.
• Purpose with Rewards: Few opportunities combine career advancement with genuine purpose. At Pula, your work directly contributes to financial security for farmers in emerging markets, while also offering competitive pay, performance incentives, and an employee share option plan (ESOP) with equity upside.

To learn more about Pula:

TED Talk: Crop Insurance, an Idea Worth Seeding

New York Times: He Grew up on a Farm. Now, He Helps Protect Them

The Economist: The Poor, Who Most Need Insurance, Are Least Likely to Have It