Posted 3 days ago

Community Care Coordinator

RochesterOn-siteFull-time

AI Summary

Coordinates patient scheduling, provider availability, and customer service for on-site dental care visits; manages appointments, enters schedules and insurance data, follows up on treatment plans and pre-authorizations, and addresses patient inquiries.

About this role

Join our non-profit group practice dedicated to providing comprehensive dental care to all individuals, including those with special access needs who face barriers to care. We are seeking a Community Care Coordinator to ensure a smooth patient experience by managing scheduling, coordinating provider availability, and delivering exceptional customer service.

Key Responsibilities

Works directly with a facility dental liaison to ensure successful on-site dental care and oral health care screening visits

Prepare the clinical provider schedules for on-site care visits

Report, document, and address customer service inquiries from patients, patient representatives, and facility staff members

Coordinate monthly visits to our contracted on-site care facilities for dental services and oral health screenings

Enter monthly provider schedules into Open Dental and distribute to appropriate staff

Update facility records as needed

Confirm patient appointments, with family members and/or the facility staff

Scan and enter new and/or updated patient information

Enter and verify insurance plans, and document changes and updates accordingly

Perform pre and post quality assurance for appointments and send insurance claims

Send and follow up on treatment plans sent to families and update status accordingly

Send and follow up on insurance pre-authorizations and update status accordingly

Scan and process patient treatment information including fax correspondences

Discuss appointment and account information with patients and their responsible parties

Why Join Us?

Meaningful Work – Make a difference in a mission-driven, patient-centered practice.

Professional Growth – Gain valuable experience in a supportive team environment.

Inclusive Workplace – Work in a welcoming setting where all contributions are valued.

Requirements

HS Diploma or GED required

Customer Service, scheduling, and phone experience preferred

Dental office experience strongly preferred, but not required

Skills

Appointment CoordinationClaims ProcessingCustomer ServiceDental Office OperationsDocument ManagementInsurance VerificationOpen DentalPatient Scheduling

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