Complaint Management Specialist

Complaint Management Specialist

📍Work Location: Hemaraj Plant, Rayong (HmjP)

The Bosch Group is a global leader in technology and services, achieving annual sales of approximately 90 billion euros and employing over 400,000 associates worldwide. With operations in around 60 countries through 470 subsidiaries and regional companies, Bosch is a major player across four key business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. Driven by a commitment to connected living, Bosch develops innovative solutions that improve quality of life globally.

Bosch Automotive Thailand is a key player in the automotive sector, offering a wide range of products and services, including advanced braking systems, vehicle motion components, powertrain solutions, and technologies for electric and hybrid vehicles. With a focus on sustainability and innovation, Bosch Thailand supports the transition to electric mobility and the development of connected, automated, and personalized automotive technologies. The company has achieved significant growth, with a strong commitment to quality, safety, and environmental responsibility. Bosch continues to play a crucial role in Thailand’s automotive industry and its efforts toward decarbonization and sustainable mobility.

We are a dynamic and rapidly growing company committed to innovation and excellence in our industry. Our team is passionate, forward-thinking, and dedicated to achieving our mission. As we continue to expand, we are seeking a vibrant and proactive talent to join our leadership team.

KEY ROLES & RESPONSIBILITIES

• Responsible with the task Claims Management including failure cost reimbursement for all purchasing parts, and all localization projects for HmjP.
• New project alignment with cross functional teams and IPN collaboration
• Plan the measurement technique of initial sample & incoming inspection, concession and Technical statistical control.
• Audit supplier, supplier development better quality by lean management and QM-systems.
• Creates and maintains the QM-system documentation.
• 14Q, FMEA walk, LPC activities and find opportunities of improvement for quality together with production.
• Other assignment jobs from M/PUQ Manager.

Qualifications

Educational Background: Bachelor's degree in Engineer or related field.

English Proficiency: Good speaking, listening and reading in English.

Other requirements: Expert in quality methods and tools, Work across different material fields, Good leadership, At least 3 years.