Compliance Officer

About the Job: ECO - 4 (Energy company) is seeking a detail-oriented and proactive ** Compliance Officer** to join our team. This role focuses on preparing and managing property contracts related to our energy efficiency improvement services.

Responsibilities:

• Prepare comprehensive property contracts that clearly outline the scope of energy efficiency improvements offered, including:

  • Internal and external wall insulation
  • Loft insulation
  • Heating controls
  • Ventilation systems
  • Draught proofing
  • Undercuts

• Accurately incorporate benefit descriptions and technical specifications into each contract.

• Check and verify Energy Saving Trust (EST) ratings for each property and report relevant data to government authorities.

• Review and monitor Energy Performance Certificates (EPCs) to ensure properties meet required standards.

• Maintain up-to-date knowledge of government regulations and funding requirements related to energy efficiency improvements.

• Develop strong working relationships with property owners, internal teams, contractors, Engineers and regulatory bodies.

• Communicate clearly and effectively with all stakeholders to manage expectations and resolve conflicts where necessary.

• Handling all incoming emails and calls related to property queries and prepare clear, informed responses to customers via emails, messages, etc.

• Liaise with the Complaints Manager to update and manage complaints processes and procedures.

· Ensuring complete information capture, investigation notes, and correct paperwork are documented and maintained.

· Investigate complaints comprehensively and objectively in accordance with company policies and procedures, sector requirements and client contractual obligations.

• Ensure and maintain a high level of customer service at all times by taking control of any customer complaints that arise.

Requirements

Qualification and Experience:

· Proven experience in compliance, contracts administration, or energy efficiency programs.

· Excellent written and verbal communication skills.

· Demonstrated ability to build relationships and manage stakeholder expectations.

· Effective conflict resolution and negotiation skills.

· High level of attention to detail and accuracy in documentation.

· Strong organizational and time-management skills.

· Proficient in Microsoft Office and document management systems.

Work mode:

Work from Office.

Shift Time:

Will be discussed

Location:

Bahria Town Ph 7 Office.

Salary:

Market Competitive.