Concierge

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will be assisting them with their luggage and escorting them to their rooms. You will work closely with the front office, concierge, and other departments to ensure guests’ needs are met promptly and professionally. As a Concierge, you’re not just greeting guests upon arrival - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• past experience in guest service roles, preferable
• Strong communication and interpersonal skills with a guest-focused mindset
• Physically fit to lift and carry luggage safely
• Professional appearance, positive attitude, and enthusiasm for service
• Proficient in English; additional languages are an advantage
• Flexible availability, including nights, weekends, and holidays
• Familiarity with hotel amenities, local attractions, and transport options to provide guests with information

Responsibilities

Here’s what you’ll do during a typical day:

• Guest Welcome & Assistance: Greet guests, assist with luggage, and escort them to rooms while providing hotel and local information.
• Luggage Handling: Safely manage guest luggage and ensure proper delivery and storage.
• Room Orientation & Departure: Introduce room features and assist with luggage during check-out.
• Transportation Coordination: Support valet, airport transfers, and other transport needs in collaboration with the front office and concierge.
• Service & Conduct: Maintain a professional appearance and deliver exceptional customer service.
• Cross-Department Support: Communicate guest needs to relevant departments and assist with room moves or special requests.
• Issue Resolution: Address guest concerns promptly and ensure a smooth stay experience.