Concierge / Customer Service - Canary Wharf
AI Summary
Provides concierge and customer service at a leisure site, welcoming visitors, handling wet suits, processing invoices, and supporting membership and retention goals.
About this role
We’re on the lookout for friendly and confident customer service focused people to provide an outstanding concierge service.
Based at Canary Wharf site, you’ll be meeting customers as they visit the site, providing them with their cleaned and refreshed Wet Suits. We are looking for people with experience of customer service at the highest level and who have a passion for health and wellbeing.
Think community vibes and healthy living - our iconic lidos - Canary Wharf, Hilsea Lido and Sea Lanes are the ultimate destinations for health, fitness, fun, and training. From sun-soaked swims to community events and family days out, they’re places where people connect, recharge, and create lasting memories. Now, we need you to help more people discover the benefits of being part of our community and turn their visits into long-term commitments.
What your day will look like:
Every day will bring new energy and fresh faces, but your goal stays the same: connect with our customers and provide them with a first class experience in all aspects of their visit.
Drive Safety and Customer Satisfaction
Ensure customers are warmly welcomed through using your skills and experience
Encourage repeat visitor usage by providing excellent customer interaction to users.
Engaging with all your customers wherever they are new or regular users.
Create an environment where customers feel comfortable to ask
Work alongside the retention team to achieve overall Sales and Attrition targets
Be the Voice of South Downs Leisure
Deliver a friendly, professional customer experience and make every conversation count either in person or via emails.
Ensure that a high level of customer service is maintained by being helpful, courteous and knowledgeable about products available across South Downs Leisure sites
Create a fun and active environment so all users feel comfortable and engaged whilst visiting the site
Build real relationships that lead to long-term, happy members.
Drive Membership through special open days and promotions.
Support the Team and Community
Work closely with colleagues across the business to ensure a smooth customer journey
Share ideas to develop the customer journey.
Be ready to get involved at outreach events and in the community networking.
Undertake basic financial administration duties such as processing invoices
Complete daily reconciliation of tills and banking to ensure smooth costumer experience.
What We’re Looking For
Your Energy
A natural people person who enjoys talking, connecting, and inspiring people
Motivated by providing a safe and welcoming environment for all customers where they can feel comfortable and safe when attending the site and facilities.
Passionate about health, fitness, and building a community.
Your Experience
Direct customer service experience on various channels and / or face to face.
Confident with interacting with customers in both friendly and assertive situations.
Health and safety understanding
Administrative knowledge and / or experience
Your Approach
Welcoming and approachable.
Positive, and confident in your abilities
A team player who supports others
Independent and able to stay motivated when working alone
What You’ll Get from Us
Hours to be agreed around the opening hours
Full training and ongoing support
Competitive contractual pay
Staff perks including:
Super discounted membership at all South Downs Leisure sites
Enhanced Pension Scheme
A day off on your birthday
A supportive and fun team who love what they do
The chance to make a real impact in your community by working with an award-winning Leisure Trust and more …
Our Values
We put the customer first
We create safe, inclusive, and memorable experiences for all.
Make it happen
We thrive on challenges, chase goals, and always aim higher.
Our people, our success
We grow together, supporting, celebrating, and winning as a team.
We’re Inclusive
We are an equal opportunities employer and welcome applications from all backgrounds. If you require any adjustments to support your application, just let us know.
Ready to Jump In?
If you're passionate, proactive, and ready to grow our customer experience, we want to hear from you.
Skills
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