AI Summary

A Confirmation Specialist at Window Nation handles inbound calls to confirm, update, and document customer appointment details, coordinates with sales and scheduling teams, and resolves basic scheduling issues to ensure accurate calendars and a positive customer experience.

About this role

One Goal, One Passion - Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.

Core Responsibilities

Calling customers to confirm appointment dates, times, and details

Reviewing and updating customer and appointment details to ensure data accuracy and eligibility requirements

Communicating clearly about reschedules, cancellations, or changes

Updating and documenting call outcomes accurately in company systems and databases

Partnering with sales and scheduling teams to share updates with customers and finalize appointments, while keeping calendars accurate

Answering questions and resolving basic scheduling issues

Delivering a courteous, professional, and positive customer experience on every call

Basic Qualifications

High school diploma, GED, or equivalent

6+ months of experience in a call center, customer service, sales support, or similar customer-facing role

Preferred Qualifications

Clear and professional phone communication

Strong attention to detail and accuracy in data entry and documentation across multiple systems

Ability to multitask in a fast-paced environment

Comfort using computers and Microsoft Office tools

Good judgment and the ability to work independently

A positive, team-focused attitude

Work Schedule

We're looking for candidates who can meet the following work schedule onsite at our Fulton, MD Headquarters:

3 days per week (M-F) from 8:00 am - 7:00 pm
1 day per week (M-F) from 12:00 pm - 9:00 pm

Saturday schedule from 11:00 am - 8:00 pm

Skills

Call Center SoftwareCall DocumentationCustomer Relationship Management (CRM)Database SystemsData EntryMicrosoft OfficeScheduling Systems

Confirmation Specialist

About this role

Core Responsibilities

Basic Qualifications

Preferred Qualifications

Work Schedule

Skills

Explore related jobs

Similar Call Center Software jobs

Browse these categories