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Consultant - ITIL/ITSM Proces

CincinnatiOn-siteFull-time

AI Summary

Third-party consultant supporting IT service management initiatives, implementing and improving ITIL and Enterprise Service Management processes for client engagements.

About this role

Consultant - ITIL/ITSM Proces

Hi,

I hope you are doing good.

I have a job opportunity related to your profile with one of our client, please find below Job Description for your review. If you are interested and available for the following position then please send your updated resume in word format along with your contact details to discuss further

Role: Consultant - ITIL/ITSM Proces
Duration: Full Time
Location: Cincinnati, OH

Qualifications
Basic


• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• At least 4-year experience in Information Technology.


Preferred
• Knowledge of COBIT, ISO 2000, or CMMI
• Minimum of 4+ years overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management
• At least 3 years of experience with Service Now or BMC Remedy or other ITSM tools as an advanced user
• Knowledge of the ITIL v3 service life cycle and ITSM best practices
• Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working part of CSI projects
• Knowledge of technology metrics, scorecard implementation, and project management best practices
• ITIL v3 Intermediate certificate or/and administration certificate on any ITSM tools like Service Now, Remedy
• Analytical and Communication skills
• Planning and Co-ordination skills
• Experience with project management
• Experience and desire to work in a management consulting environment that requires regular travel

Qualifications

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education

Additional Information

All your information will be kept confidential according to EEO guidelines.

Skills

AgileBMC RemedyCMMICOBITISO 2000ITIL V3ITSMMetricsProject ManagementServiceNow

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