Posted 23 months ago

Consultant - Managed Services

WarsawRemoteFull-time

AI Summary

Managed Services Consultant helps validate business needs, configure and support Veeva Vault solutions for biopharma customers, and coordinate across delivery and product teams.

About this role

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Managed Services are provided to our R&D customers after they have started using Veeva applications. Our purpose is to be our customers' trusted partners and ensure that they leverage the additional value Veeva applications offer.

Our Managed Services Team consists of +50 consultants located in Hungary and Poland. Due to the rapid growth of our client portfolio, we are growing our team every year and opening many career opportunities for our new and existing employees. We hire people from industry, tech, and consulting, which adds diversity to our team.

Are you passionate about technology but have never worked in the life sciences industry? Would you like to be an advisor to our customers?

As a Managed Services Consultant, you will support a group of biopharmaceutical customers assigned to you. Your task will be to understand their business processes, provide guidance, discuss Vault changes, and apply all the required configurations. You will also actively collaborate with other teams at Veeva, shape ideas, enhance our delivery model, and work closely with our product management team to communicate the customer's requirements and meet the evolving needs of the industry.

To thrive in this role, you are likely a tech-savvy person. You have been configuring, supporting, or implementing software solutions. You enjoy working with customers, speak fluent English, and have strong communication and presentation skills. We have lots of training to help you get up to speed on the knowledge part!

If you are in doubt as to whether your experience matches the requirements or not, please do not hesitate to submit your application.

What You'll Do

Help to keep up to date and implement new features within the Veeva Vault suite

Work closely with customer business and IT staff to understand their requirements

Think critically to help design the solution your customers request as well as the solution they have not requested but they might need

Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams

Guide customers in adopting Vault and industry best practices as part of managed services programs focused on the holistic success of the customer

Drive change management methodology at our customers switching from on-premises to SaaS solutions

Requirements

4+ years of experience with configuring, supporting, and implementing software solutions

Experience in working in customer-facing roles and managing customer expectations

Excellent verbal and written communication skills in English

At least a Bachelor’s degree or years of experience in relevant fields, ideally in STEM (science, technology, engineering, and mathematics) or other similar

This is a remote, full-time role with Veeva. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position

Nice to Have

Proficiency in additional European language(s)

Perks & Benefits

Health & wellness programs

Compensation

160,000 - 265,000 PLN

Skills

Business Process AnalysisChange ManagementCloud-based ERP/CRMCross-Functional CollaborationCustomer-facing CommunicationsData MappingEnglish ProficiencyIT GovernancePresentation SkillsProject CoordinationRequirements GatheringSaaS DeploymentSoftware ConfigurationSoftware ImplementationStakeholder ManagementTraining DeliveryVeeva VaultVeeva Vault Configuration