Consumer Specialist- Shopping

If you’re passionate about innovation, care about what people eat, and want to be part of a team doing what no one else is doing, come build the future of food with us.

What You'll Do:

• Support customers through phone, chat, and email by confidently guiding them through
  order placement, account updates, and pre/post/pending delivery assistance.
• Take full ownership of each customer’s interaction, striving to resolve needs efficiently and delivering a seamless,
  first-contact experience.
• Respond to challenging situations with empathy, professionalism, and sound judgment, working to strengthen
  trust and preserve customer relationships.
• Ensure every interaction aligns with established risk, compliance, and policies while prioritizing a positive customer
  experience.
• Act as the customer’s voice within the organization.
• Navigate multiple systems while actively engaging with the customer.
• Accurately document, order details, and follow-up actions.

What You'll Bring:

• Clear, concise, and confident communication both verbal and written.
• Compassion paired with decisive action.
• Demonstrated ability to remain calm, focused, and solution-oriented despite repeated complaints or challenging
  conversations.
• The ability to recognize, validate, and appropriately respond to customer emotions is essential.
• Able to quickly assess situations, apply policy with discretion, and determine the most appropriate resolution.
• The ability to take end-to-end ownership of each interaction, communicate next steps clearly, and ensure the
  customer feels supported through resolution.
• A solutions-oriented approach to helping customers.
• Ability to absorb new processes, tools, and policy updates while maintaining service quality and compliance.

Additional Skills:

• Demonstrated ability to efficiently navigate multiple software platforms and web-based tools simultaneously while maintaining accuracy in a fully digital environment.
• Prior experience in fast-paced, customer-focused roles is strongly preferred, including contact centers, hospitality, or high-touch retail environments.
• Basic technical troubleshooting capability, including familiarity with routine browser and system functions (e.g., clearing cache and cookies)

Qualifications and Experience:

At least 5 CXC/CSEC subjects or equivalent including Mathematics and English Language
Associate degree or higher preferred
At least one (1) year of customer service or call center experience
Must be available to work any 8-hour shift between 6 am - 12 am, any day of the week.