Posted 3 months ago
Contact Center Representative
Shared ServicesOn-siteFull-time
AI Summary
A Contact Center Representative schedules sales appointments and provides customer service by handling inbound and outbound calls for Victors Home Solutions.
About this role
Love the job, but hate where you work? Not anymore! At Victors Home Solutions you’ll be surrounded and supported by dynamic, fun, engaged people! Built On Integrity isn’t just a motto - it’s our core philosophy. We love our people. We love our customers. We love our work.
Victors Home Solutions is looking for motivated individuals who have experience in lead generation and appointment setting to join our Contact Center. This position is responsible for scheduling sales appointments and providing exceptional customer service to new and existing clients.
Key Responsibilities
- Assist with all inbound and outbound call volume; with the goal of setting appointments for in-home consultations
- Handle all customer inquiries and concerns
- Be able to explain to customers the basic features and services of the products we offer
- Clerical duties including scanning, filing, and mailing
Skills, Knowledge & Expertise
- Prior experience in lead generation call center, required
- Scheduling experience
- Excellent written and verbal communication skills
- Willingness to learn
- Demonstrate teamwork, initiative, and a willingness to problem solve
- Positive and professional demeanor
Benefits
- Monday - Friday with rotating weekends
- 8-hour shift
- Contact Center is open from 7am-9pm Monday - Friday and 8am-6pm Saturday and Sunday. The shift assigned can be anytime/day within the hours of operation based on business needs.
Skills
Appointment SettingCall CenterCRMFilingInboundLead GenerationOutboundScanning
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