Contact Center Representative (Medical Record Retrieval)

Job Title: Contact Center Representative

Department: Record Retrieval, Contact Center

Hourly Rate: $12-$15/hr

Shift Hours: 08:00 am to 05:00 pm, including break

Job Type: Long-term Seasonal role (6+ months)

• Eligibility: Applicants must be eligible to work and perform their job responsibilities within the United States.
• Candidates must have their own Windows-based system or laptop to perform this role, along with possessing high-speed internet with an Ethernet connection.

Job Summary:

We are looking for motivated individuals to join our team as Remote Contact Center Representatives. This exciting opportunity allows you to work from the comfort of your home, with comprehensive paid training and continuous coaching provided by our experienced trainers. Gain industry knowledge and confidence as you contribute to the day-to-day verification and follow-up calls with healthcare providers, ensuring the seamless collection of patient records.

Key Responsibilities:

• Remote Contact Center Representative: Provide crucial support from home with comprehensive paid training and continuous coaching to empower you with industry knowledge and confidence.
• Verification and Follow-Up: Manage day-to-day verification and follow-up calls with healthcare providers to collect patient records. Also responsible for scheduling appointments with providers for record collection. Responsible for scheduling appointments with providers for record retrieval.
• Issue Resolution: Thrive in a work-from-home environment by resolving issues efficiently through phone and electronic communication.
• Flexibility and Adaptability: Ability to adapt to and follow additional instructions based on evolving project and business needs as required.
• Professionalism: Maintain a professional attitude while showcasing strong interpersonal skills, an outgoing personality, and a customer and team-focused approach.

• Productivity Tools: Swiftly utilize MS Office tools to streamline tasks and enhance productivity.

• Call Volume Management: Handle a high volume of outgoing calls effectively.

Requirements

Qualifications:

• Experience: Ideally, possess 2+ years of call center experience, showcasing adaptability and problem-solving skills.
• Communication Skills: Excellent communication skills to engage effectively with healthcare providers.
• Relationship Building: Ability to build and maintain positive relationships with healthcare professionals.
• Training Availability: Availability to be on video during the training period.

Additional Requirements:

• Attendance and Punctuality: Consistent attendance and punctuality are crucial for performing the role efficiently.
• Power Backup: Ensure a reliable power backup to avoid disruptions during work hours.
• High-Speed Internet: Maintain high-speed internet connectivity to perform tasks seamlessly.