Content Moderator - Mandarin - Thailand

Overview

Content moderator jobs continue to be on the rise as the online world never stops needing content moderation. A Content Moderator is always on guard, maintaining the online reputation of a business. They screen, monitor, and approve content in compliance with the website’s guidelines. They also promote excellent customer service and help cultivate a strong community around the brand.

Qualifications

• Minimum B1–B2 level in English.
• Minimum C1 level in Traditioanl Chinese and/or Cantonese.
• Must be able to speak, read, and write Mandarin and/or Cantonese to support the required market.
• Bachelor's degree in any field.
• Minimum of 2 years of full-time work experience - applicable for expats (Candidates with qualifications below a bachelor's degree must have at least 5 years of full-time work experience)
• Excellent attention to detail and ability to maintain focus during repetitive tasks.
• Strong understanding of social media platforms and various content types.
• Ability to stay current with evolving content policies and guidelines.
• Analytical and critical thinking skills.
• Ability to work in different shift rotations (24/7 shifts, if required).
• Previous business process outsourcing (BPO), customer service, or content moderation experience is a plus.

Responsibilities

• Review, classify, annotate, categorize, group, mask, or label content related to video, audio, text, image, documents, or other relevant data based on defined guidelines.
• Generate data sets for production and machine learning purposes.
• Actively listen and classify different audio datasets, including human and animal sounds, songs, music, conversations, etc.
• Review and classify emotions, gestures, and other relevant elements in content.
• Annotate images in heat graphs or spectrograms to determine sleeping or active states.
• Understand and stay up to date with content policies and guidelines.
• Review online videos, social media, web pages, and advertising content for compliance with policies and guidelines. Content could be in text, image, audio, video, or any other format.
• Identify content that does not comply with requirements and flag it for action.
• Use judgment to perform required tasks effectively and accurately.
• (May perform other duties as requested that may not be specifically addressed in this document.)