Content Operations Assistant

About the position:

The Content Operations Assistant is a hybrid role responsible for supporting the Creative team across studio production, digital asset management, and community engagement. You will keep our in-house studio running smoothly, maintain efficient workflow systems, and foster authentic connections with our online community.

Key responsibilities include:

• Maintain an organised and camera-ready studio floor. Provide hands-on studio support (shoot setup, lighting, product styling, and resetting sets).
• Manage pre-production logistics (polishing jewellery samples, booking talent/locations, sourcing props, and creating call sheets).
• Coordinate travel, accommodation, and documentation for on-location shoots.
• Tag, catalogue, and upload photo/video assets to the Digital Asset Management (DAM) system.
• Track project timelines, surface bottlenecks early, and ensure clean handoffs between photography, retouching, and merchandising.
• Monitor and respond to comments/messages across paid and organic social channels in the brand voice.

What are we seeking?

• Hands-on production experience on set, with the ability to keep shoots on schedule is desirable
• Strong attention to detail and a passion for elegant product presentation.
• Understanding of creative studio workflows and confident managing digital files and project management tools.
• Highly organised, proactive, calm under pressure, and a collaborative team player.
• Clear communicator, open to feedback, and eager to learn.

What we offer:

• Enjoy a supportive, Monday - Friday corporate culture in our beautiful, modern Kew office, with plenty of nearby parking options available.
• Fast-track your professional development and expand your horizons as we rapidly scale internationally.
• Free, confidential access to our Employee Assistance Program (EAP) for you and your family.
• Generous staff discounts on our fine jewellery, plus 20% off for your friends and family.
• An extra week of paid leave every year to support a charity close to your heart.
• We sponsor a child in need via Baptist World Aid for every full-time team member who joins us.

About us:

Founded by Jordan Cullen in 2018, Cullen Jewellery is an Australian fine jewellery brand grounded in intention, care, and considered design.

As a digital-first brand, we bring together traditional craftsmanship and modern technology to create pieces designed to endure – in both form and feeling.

From carbon neutral lab-grown diamonds to responsible material choices and global replanting initiatives, every detail reflects Cullen’s long-term perspective.