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Findem

Posted 7 months ago

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Contract IT Support Engineer (US Shift)

India (Remote)RemoteContract

AI Summary

Contract IT Support Engineer providing Level 1 & Level 2 end-user support for macOS and Windows, managing devices via MDM, and supporting security and compliance in a global SaaS company during US business hours.

About this role

What is Findem:

Findem is the only talent data platform that combines 3D data with AI. It automates and consolidates top-of-funnel activities across your entire talent ecosystem, bringing together sourcing, CRM, and analytics into one place. Only 3D data connects people and company data over time - making an individual’s entire career instantly accessible in a single click, removing the guesswork, and unlocking insights about the market and your competition no one else can. Powered by 3D data, Findem’s automated workflows across the talent lifecycle are the ultimate competitive advantage. Enabling talent teams to deliver continuous pipelines of top, diverse candidates while creating better talent experiences, Findem transforms the way companies plan, hire, and manage talent. Learn more at www.findem.ai

About the Role

  • We are seeking an experienced Contract IT Support Engineer to support and scale our global IT operations. In this role, you’ll partner closely with the IT Manager to deliver reliable end-user support, manage devices and systems, and help advance security and compliance initiatives across the organization. This is a hands-on role supporting employees across time zones during US business hours. You’ll play a key role in onboarding and offboarding, application and device management, and maintaining a secure, compliant IT environment in a fast-growing SaaS company.

    • What You Will Do

  • End-User Technical Support Provide Level 1 & Level 2 support for macOS, Windows, applications, network, VPN, and SSO.
  • Troubleshoot and resolve technical issues for users across multiple regions and time zones.
  • Manage and resolve IT tickets with defined SLAs.
  • Onboarding & Offboarding Configure and provision laptops and devices using MDM tools.
  • Create, modify and deactivate user accounts across business applications.
  • Ensure timely access, equipment delivery, and smooth employee transitions.

    • Device & Asset Management

  • Maintain accurate device inventory and asset tracking records. Coordinate laptop repairs, replacements, and logistics.
  • Ensure devices are configured and secured according to company standards.
  • Application & System Support Support and administer tools such as Google Workspace, Slack, Jira, Zoom, 1Password, and other applications.
  • Troubleshoot application issues and support integrations.
  • Monitor system dashboards for compliance and performance issues.
  • Security & Compliance Support
  • Ensure endpoints meet security baselines (encryption, patching, monitoring).Support SOC 2 and ISO evidence collection.
  • Support access reviews and compliance reporting.
  • Project Support Support application integration and system improvements. (Google Workspace, Slack, Jira, Snowflake).Assist with IT-related projects tied to scaling, automation, and compliance.
  • Participate in the implementation of new compliance frameworks (ISO 27001, ISO 42001).Documentation Maintain IT process documentation, how-to guides, and SOPs.
  • Ensure asset issuance and return logs are up to date.

    • Required Skills & Experience

  • 5-8 years of IT support or systems support experience.
  • Willing to work in the US shift timings.
  • Strong hands-on experience with macOS and Windows laptops, setup, configuration, and troubleshooting.
  • Strong understanding of Google Workspace and Microsoft 365 Administration.
  • Experience with MDM tools (Rippling, Intune, Jamf, Kandji).Basic knowledge of networking (DNS, VPN, Wi-Fi).
  • Strong communication and problem-solving skills.

    • Nice-to-Have Skills

  • Experience with SOC 2, ISO 27001, or similar compliance frameworks.
  • CompTIA Security+ and Google Cybersecurity Professional Certificates.
  • Familiarity with Snowflake, Jira admin, automation tools, or scripting.
  • Experience working in fast-paced SaaS or startup environments.

    • Skills

    CompTIA Security+Google Cybersecurity Professional CertificateGoogle WorkspaceIntuneJAMFJiraKandjiMacOSMDMMicrosoft 365RipplingSSOVPNWindows

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