Control-M Support & Maintenance Engineer (L2/L3)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Support & Maintenance Engineer (L2/L3) based in United States.

As a Support & Maintenance Engineer, you will help ensure the availability, reliability, and performance of enterprise batch processing environments. You will provide L2/L3 production support for BMC Control-M, managing scheduling, monitoring, troubleshooting, and workflow automation across distributed and mainframe platforms. The role combines hands-on technical administration with incident management, root cause analysis, and continuous improvement. You will work closely with application, infrastructure, database, and business teams in a 24x7 support environment. Your expertise will help keep business-critical workloads, file transfers, and automated processes running smoothly. This is a fully remote opportunity suited to an experienced support professional with strong Control-M and enterprise operations expertise.

• Provide L2/L3 production support for BMC Control-M workload automation and scheduling environments.
• Monitor daily batch operations, scheduled jobs, overnight processing cycles, and business-critical workloads to ensure timely completion.
• Investigate and resolve job failures, scheduling issues, workflow interruptions, and other production incidents while meeting SLA commitments.
• Perform root cause analysis and implement preventive actions to improve reliability and reduce recurring incidents.
• Create, modify, schedule, and maintain Control-M jobs, folders, workflows, calendars, scheduling tables, conditions, resources, alerts, and notifications.
• Manage Control-M agents, user access, security roles, operational controls, upgrades, patches, and maintenance activities.
• Handle job reruns, restarts, recovery procedures, failure management, and high-volume batch processing environments.
• Coordinate with application, database, infrastructure, and business teams during incidents and critical production events.
• Support scheduling-related changes, application releases, production deployments, CAB reviews, and end-to-end workflow validation.
• Identify opportunities for automation, workload optimization, proactive monitoring, and improved alerting.
• Develop reusable scheduling standards, operational best practices, and recommendations that reduce risk and improve service reliability.
• Maintain runbooks, SOPs, knowledge articles, job dependency documentation, escalation procedures, and recovery instructions.
• Support audit and compliance requirements while following ITIL practices for Incident, Problem, Change, and Release Management.
• Participate in on-call and critical production support activities within a 24x7 operating environment.

Requirements:

• 5+ years of hands-on experience with BMC Control-M Workload Automation, including Control-M Enterprise Manager, Server, Agents, SMART Folders, calendars, scheduling criteria, conditions, resources, alerts, notifications, and workload monitoring.
• 5+ years of experience in application support and enterprise production environments, with strong knowledge of batch processing, workload automation, and job scheduling.
• 3+ years of hands-on Control-M administration and support experience.
• Hands-on experience with Linux/Unix administration and Windows Server environments.
• Strong scripting experience with Bash or KornShell and PowerShell; Python experience is preferred.
• Working knowledge of Oracle, SQL Server, and PostgreSQL, including basic SQL troubleshooting and query execution.
• Experience with Managed File Transfer, SFTP/FTP, batch interfaces, and automated data-processing workflows.
• Familiarity with monitoring and service-management tools such as Control-M Monitoring, Splunk, Dynatrace, AppDynamics, and ServiceNow.
• Experience working in 24x7 support operations and handling critical incidents under pressure.
• Familiarity with ITIL processes and service management practices.
• Strong analytical, troubleshooting, communication, documentation, and stakeholder-management skills.
• Ability to collaborate effectively with distributed and global teams while managing competing priorities.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field is preferred.
• BMC Control-M certification is preferred.
• Experience with Azure or AWS, DevOps, CI/CD pipelines, and integrations with ERP, ETL, data warehouse, or business applications is advantageous.
• Experience in healthcare, retail, banking, insurance, or manufacturing environments is a plus.

Benefits:

• Fully remote work arrangement.
• Opportunity to support enterprise-scale production and workload automation environments.
• Exposure to BMC Control-M, cloud platforms, monitoring technologies, databases, scripting, and enterprise integrations.
• Opportunity to contribute to automation, operational optimization, and continuous improvement initiatives.
• Collaboration with application, infrastructure, database, and business teams across a global environment.
• Specific salary, healthcare, retirement, paid time off, and other benefits were not specified in the source job description.