Coordinator, Travel Distribution - Operational Excellence (Shanghai-based) (1-Year Contract)

Get to Know our Team:

Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s and other Booking Holdings brands’ non-accommodation partners and promote our top and bottom-line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s and Booking Holdings’ unique travel product portfolio and tech solutions to bring our partners the advantages they seek.  Utilizing our strong brand and resources, we build new channels to increase the visibility of Agoda and the other group companies, introduce more travelers to our great products and service and deliver significant profits to the overall business. 

The Role:

This position offers a dynamic role where you will address payment discrepancies involving Agoda and its partners. You will be encouraged to forge positive relationships with partners, aiming to resolve financial disputes and enhance the payment process to prevent future issues. The role involves a mix of problem-solving aptitudes, effective communication, and teamwork skills.

*Please note that this role does not support visa sponsorship.

What You’ll Do:

• Provide Day-to-day support for existing partners, as a first point of contact for inquiries and troubleshooting the partners facing problem.

• Assist with regular payment confirmation, validation, reconciliation and disputed booking diagnose.

• Basic Account management: on-going operational support and bridge between partner and our regional support team (performance, reporting, promotions, solutions)

• Provide cross-department support during major campaigns, include but not limited to hotel selection, Promotion material preparation and content display and pricing check.

• Frequent communication within the organization at all levels, with headquarter and regional team on distribution related tasks, including but not limited to market updates, operational milestones, campaign reports, commission payment, fund collection, etc.

• Coordinate with AST/ one Supply team to support hotel mapping request.

Qualifications/Experience:

• Open to candidates seeking their first professional role, especially recent graduates!

• Strong attention to detail with excellent problem-solving skills.

• Good organizational abilities, with the capacity to work effectively in a team setting.

• Proficiency in basic Excel functionality.

• Proficiency in SQL is an advantage.

• Fluency in both Chinese and English (written and spoken) is required

Competencies/Skills:

• Exceptional interpersonal communication skills.

• A professional “can-do” attitude and a dedicated work ethic.

#2 #Shanghai