Corporate Operations Lead
BangkokOn-siteFull-time
AI Summary
Leads offline driver engagement and community operations for Lalamove in Thailand, managing a team that handles driver onboarding, sticker programs, and retention initiatives.
About this role
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!
Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 12-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.
Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.
What you’ll do
What We Seek
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Leadership skills to deal with a large and diverse Lalamove community.
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Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality.
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Strong integrity to make the best decisions for the company in every situation and stand firm without compromising.
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Data-driven to identify leverages and make the best decisions for the business in every situation.
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Strong communication to articulate ideas clearly and succinctly and use a structured approach with proven ability to create a framework which facilitates effective communication.
What you’ll need
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Degree holder with at least 5 years of operational/leadership experience, preferably in a logistics/e-commerce fulfillment environment
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Team management experience with at least 3 direct reports, plus if have experience leading multiple functions / verticals
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Experience in managing complex, cross-functional projects, plus if have experience working closely with regional or headquarter teams
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Knowledge and understanding of mobile and web technologies
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Positive & open-minded, result-oriented with strong business acumen
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Good command of both written and spoken English
Skills
Community EngagementDriver OnboardingInventory ManagementKPI MonitoringLogistics OperationsMobile TechnologiesOperational ProcessesProject ManagementTeam ManagementWeb Technologies
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.
