Counter Fraud Technical Director

Key Responsibilities

• Delivery and improvement of technical competence and outcomes.
• Working with the heads of service lines to deliver and implement new strategies ensuring that supporting technical documents are fit for purpose.
• Setting and disseminating technical guidance and policy.
• Ensuring there is an effective training programme.
• Managing and driving the complex fraud identification process to enhance the complex fraud offering.
• Mentoring, developing and supporting Lead Lawyers and Technical Supervisors where required in order to ensure there is a strong technical culture across Counter-Fraud.
• Supporting the heads of service lines, across multiple fraud disciplines, to identify and deliver growth.

• Improve technical fraud competence, across multiple fraud disciplines to include but not limited to motor and casualty fraud.
• Delivery of improved KPI performance and outcomes.
• Effectively manage risk and protect the business through delivery of a reduction in client complaints and improved audit results.
• Devise and implement a dynamic, fit for purpose and scalable technical onboarding program.
• Deliver best practice for continuous technical development and a talent pipeline, including skills gap analysis.
• Devise and implement a fit for purpose training plan to fulfill the skills gaps.
• Manage and drive the complex fraud identification process and work in partnership with the Head of Complex Fraud to support the enhancement of our complex offering.

• Embed the competency Development Framework and Career Pathway for Counter Fraud.
• Develop and maintain a succession plan supported by effective PDPs for all roles in your remit.
• Engage and motivate people to deliver excellent results and strive for continuous improvement and personal development.
• Deliver effective communication in the teams at all levels, including team meetings, monthly one to ones and annual performance reviews.
• Create an environment with positive team and individual engagement. Improve and deliver engagement results.

• Identify new and emerging fraud risks and conversion into new product lines capable of a profitable revenue.
• Deliver market leading outcomes to retain positions on panel.
• Produce market leading fraud insight and thought leadership and publications.

• Where required, work with the product owners to pilot, test, and where appropriate implement the technology products which support and enhance our technical capability.

• Handle a small caseload of complex fraud cases and achieve an agreed chargeable hour target.

Skills, Knowledge & Expertise

• Highly experienced Counter-Fraud lawyer with a proven track record in handling high profile/complex litigation across multiple disciplines, including motor and casualty fraud.
• Ability to lead and influence others across multiple teams.
• Ability to work collaboratively with a senior leadership team.
• Ability to interpret data to identify trends, draw conclusions and prepare reports.
• Ability to anticipate problems and identify and propose solutions.
• Ability to draft and deliver training, technical policies and guidance.
• Proven track record of building and maintaining client care.

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets