Counter Host -Red Lodge Pizza Co.

Learn More about the Restaurant

Schedule: Sunday through Friday shifts available.

Company Mission: Our purpose is to bring people together - creating great experiences, enriching the lives of our guests and staff, and making our community a more wonderful place. Through genuine relationships and quality food made with real ingredients, we strive to make a lasting difference.

Job Summary: We are seeking a reliable, energetic person to work the counter at Red Lodge Pizza Co. The Counter Host ensures a high-quality guest experience by efficiently managing the counter area, providing excellent customer service in person and over the phone, and supporting the FOH team through organized order management.

Essential Job Duties Include the following: other duties may be assigned:

Operational Support:

• Greets all guests appropriately and assists them efficiently and effectively.
• Seats customers according to the table rotation and works closely with the Restaurant Manager to manage waitlists.
• Uses POS to ring in To-Go orders and picks up those orders from the kitchen.
• Takes orders by telephone, answers, and transfers calls.
• Serves ice cream and stocks supplies in the counter area.
• Maintains clear and concise communication with both Front of House (FOH) and Back of House (BOH) staff to ensure to-go orders and service supplies are handled efficiently.

Area Maintenance:

• Keeps counters clean at all times.
• Maintains the cleanliness of the counter and surrounding guest areas, including trash receptacles.

Operational Readiness

Employees must be accessible via cell phone and/or email. This is required for the effective use of our internal management systems, including staff scheduling and human resources applications.

Skills and Qualifications: Hospitality Mindset

• Character: Engaging, friendly, honest, and dependable; demonstrates a consistently positive attitude.
• Critical Thinking: Strong time management skills and the ability to work quickly and efficiently in a busy environment.
• Detail-Oriented: Organized with strong cash handling skills and attention to detail.
• Communication: Strong verbal skills for effective team coordination and guest interaction.

Experience/Education

• High school diploma or GED preferred (but okay if you are still in school!).
• Experience in the customer service field is preferred but not required.

Physical Demands and Work Environment

• Physical Demands: Regularly required to walk, sit, use hands, reach, balance, stoop, talk, or hear. Must lift and move up to 15 pounds.
• Work Environment: Operates in a busy, fast-paced restaurant environment, involving long periods of standing and stair use.
• Schedule: Requires the flexibility to work evenings, weekends, holidays, and late hours.