Credit and Collections Specialist

Overview

We are looking for energetic Credit and Collections person who is eager to develop and apply their skills in ways that make a positive impact to our business.  Join our team for dependable work and a reliable future and you’ll be proud to be a part of a company known for putting safety and people first, combined with uncompromising integrity.

Provides administrative and collection support for Director of Credit and assigned account portfolio. Partner with sales and administrative teams to promote sales, while meeting cash flow targets and mitigating delinquent receivables and bad-debt loss. Professionally address customer requests, build lasting customer relationships, and thrive in a fast-paced team environment.

Job Category: Salaried /Exempt

Department: Accounting

Reports To: Dir of Credit

Hours: 8:00am – 5:00pm, additional hours as needed.

Responsibilities

· Contact customers for payment; demonstrate a high-level of judgement in collecting - balance the need to collect and secure with sales goals and relationships

· Negotiate and secure arrangements for payment with delinquent accounts within limits of authority

· Extend credit to customers within designated limit of authority and approve credit inquiries

· Keep up to date customer collection notes in system of record (SAP and Excel)

· Provide support to customers (both internal and external) to effectively resolve collection issues, such as discrepancies, reconcile disputes, short payments, and payment inquiries

· Escalate issues at appropriate times, know when to “raise the flag”.

· Process payments including check, ACH and credit card transactions.  Assists customers with online payments

· Utilize excellent judgment in making decisions

· Quickly respond to customer requests

· Other Duties as assigned

Qualifications

REQUIRED SKILLS & QUALIFICATIONS

• Technical Qualifications -

o Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.

o Ability to read diagrams and blueprints.

o Basic Mathematical & Analytical Skills - performing operations in adding, subtracting, multiplying, and diving.

o Will require proper coordination, and motor skills to work with power/hand tools as needed.

o Clean Driving Record & Valid Driver's License.

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Critical Thinking - Using logic and reasoning to potential issues.

• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

• Speaking - Talking to others to convey information effectively.

• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

• Mechanical – knowledge of Machines & Tools. Will require proper coordination, and motor skills to work with power/hand tools as needed.

• Communication Skills - The ability to effectively communicate, build a rapport and relate well to all kinds of people.

• Personal Accountability - A measure of the capacity to be answerable for personal actions. Accepts personal responsibility for the consequences of personal actions; avoids placing unnecessary blame on others.

• Teamwork - The ability to work effectively and productively with others. Behaves in a manner consistent with team values and mission & responds positively to feedback from team members and supervisor. Treats all people with respect, courtesy and consideration, respects differences in the attitudes and perspectives of others.

• Time Management - Managing one's own time and the time of others.

• Safety - Practices safe work habits and encourages others to do the same. Identifies ways to improve the safety of the work environment. Knowledge of relevant policies and procedures to promote effective safety operations.

• Dependability-the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.

EXPERIENCE / EDUCATION / WORKING CONDITIONS / PHYSICAL DEMANDS

Experience & Education:

· 3+ years’ experience in credit and collections, basic accounting and finance knowledge

· High School diploma or GED required

· Track record of over-achieving quota

· Previous experience in Car Wash Business, Manufacturing and Distribution is a plus

· Excellent verbal and written communication skills across all organizational levels

· Strong attention to detail, demonstrated integrity and professionalism

· Ability to multi-task, prioritize, and manage time effectively

· Microsoft Office and SAP experience a plus

· Must be able to commute to nearest physical office location

Working Conditions & Physical Demands:

· Working conditions are normal for a manufacturing & installation environment.

· Must be able to work in non-climate-controlled environment where ambient air temperature can exceed outside air.

· Regularly required to stand or sit and move about the facility. Ability to stand for 8 hours per day.

Candidates will be required to complete a background check and drug screen before beginning work.

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what’s next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource — our PEOPLE! We invite you to explore our opportunities and grow your career with us. We offer 100% employer paid medical plan. Other optional benefit programs are available to our employees and their families which include: 401(k) match, additional medical plans, dental, vision, flex spending account, short-term and long-term disability & life insurance coverage.