Posted 15 days ago
Credit Manager
AI Summary
Leads and manages the credit, collections, and accounts receivable function; owns the customer credit lifecycle, cash application, and AR processes while coaching a team and partnering with sales, finance, and operations.
About this role
Key Responsibilities
Lead, Manage, and Hold Accountable
• Set clear expectations for collections, credit administration, accounts receivable, and cash application; assign ownership and hold team members accountable for timely, accurate, and professional execution.
• Ensure the right people are in the right seats and address performance or process issues promptly, consistently, and in accordance with company policy.
• Build team capability through hiring, coaching, feedback, training, cross-training, and meaningful development opportunities.
Departmental Execution and Results
• Own the customer credit lifecycle, including credit reviews, credit limits, payment terms, account holds, releases, exceptions, and periodic reassessment of credit exposure.
• Lead collection activity using consistent contact schedules, documented commitments, appropriate escalation, and clear telephone, email, and occasional in-person communication.
• Own the entire accounts receivable and cash application process, supporting accurate customer balances, timely posting, prompt resolution of unapplied cash and deductions, and reliable reporting.
• Manage and maintain the Credit Policy, collection and cash application SOP’s including setting the expectation and cadence of customer collection and on-hold communications.
EOS and Cross Functional Leadership
• Maintain actionable scorecards and participate fully in L10 meetings; complete To Dos, own Rocks, and Identify, Discuss, and Solve issues through completion.
• Partner with Sales, Customer Service, Finance, and Operations to resolve disputes, enforce approved terms, and balance customer service with responsible credit risk management.
• Use aging, payment behavior, disputes, credit exposure, and collection results to identify risk, prioritize work, improve processes, and communicate decisions clearly.
Customer and Compliance
• Apply Together We Thrive by working with customers toward realistic payment resolutions while recognizing that allowing unsustainable receivable exposure does not serve the customer or Door Controls USA.
• Model all Door Controls USA Core Values: communicate commitments and follow-through; make principled credit decisions; improve processes and team capability; and act with urgency to collect and apply cash.
• Protect the customer experience through respectful, factual, consistent communication and ensure compliance with company policy, customer agreements, approved authority levels, and applicable legal requirements.
Measure | Target or Standard |
Accounts receivable health | DSO, aging, past-due balances, and credit exposure remain within approved company targets; material risks are escalated promptly. |
Customer communication and collections | Collection activity is timely, professional, consistent, documented, and focused on obtaining and keeping clear payment commitments. |
Credit and terms compliance | Credit limits and payment terms are supported by current review, applied consistently, and exceptions are approved and documented. |
Cash application and AR accuracy | Cash is applied within the established service level; unapplied cash, deductions, and account discrepancies are resolved promptly and accurately. |
Qualifications
Required | Preferred |
Education: Bachelor’s degree in accounting, finance, business, or equivalent relevant experience. Experience: • Business-to-business credit leadership • Commercial credit and collections • Accounts receivable and cash application • Process development • Rigorous process discipline • Risk management (credit risk/credit limits) • Managing customers’ overall credit exposure Knowledge and Skills: • Evaluate and assess creditworthiness • Analyze and interpret financial information, credit reports, payment history, aging trends, and other relevant risk indicators • Establish credit limits and payment terms • Monitor total customer exposure • Take timely action when risk changes. • Strong written and verbal communication • Disciplined follow-through • Constructive conflict resolution experience • Process development and compliance • Proficient with Microsoft Excel and ERP systems Licenses or Certifications: None required. | Education: Bachelor’s degree in accounting, finance, or business.
Experience: • Experience in distribution or manufacturing • Implemented, Developed or strengthened a credit risk program. • Developed repeatable credit policy or credit-review practices • Assigning risk-based credit limits and ongoing risk and exposure management
Knowledge and Skills: • Analyze and interpret customer financial statements, third-party credit information, trade references, payment behavior, concentrations, and exposure trends. • Proficient with Microsoft Excel and PowerBI • Experience with Microsoft Dynamics 365 and Microsoft Business Central • EOS experience and discipline. Licenses or Certifications: Credit Business Associate (CBA), Credit Business Fellow (CBF), Certified Credit Executive (CCE), or related NACM credential. |
Leadership qualifications include the ability to set standards, make sound credit decisions, coach a customer-facing team, address performance issues directly, and create consistent execution across credit and receivables processes
Physical Requirements
• Ability to remain seated and use a computer, keyboard, telephone, and other standard office equipment for extended periods, with periodic standing and walking.
• Ability to occasionally lift and carry office materials weighing up to 20 pounds.
Skills
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