Credit Recovery Manager

The team and workplace

Welcome to Intrum Portugal, located in Parque das Nacoes, where you will join the Operations

Department.

We are ready to welcome you into a dynamic team, where you will have an initial onboarding plan

and on-the-job training.

As a Credit Recovery Manager, your main responsibilities will be:

- Ensure the handling of debt recovery processes for our client's customers.

- Define recovery strategies.

- Monitor portfolio performance.

Requirements

Are you the person we are looking for?

- 1 year of previous experience in customer service (CS) roles.

- Available to handle high-volume calls.

- Banking / finance sector background is a plus.

- You have completed secondary education (12th grade), as well as relevant experience in a call

center or in credit recovery.

- You have experience in the banking sector or in financial institutions.

- You have computer skills.

- You have strong reasoning and negotiation skills.

- You stand out for your active listening and empathy toward people, you work well in a team, and

you have a results-oriented and customer-oriented mindset.

Benefits

What we offer:

- Permanent (open-ended) contract.

- Possibility of hybrid work after an adaptation period.

- Health insurance.

- Birthday gift and day off on your birthday.

- Performance bonus.

- Additional wellbeing benefits, such as quick massages and fruit in the office.

- Continuous working-day schedule, with the possibility of leaving earlier on Fridays.