CRM Developer

The CRM Developer designs, develops, maintains and enhances the Foundation's customer relationship management (CRM) environment supporting fundraising, donor engagement, advancement operations and institutional reporting.

Skilled and collaborative, the CRM Developer will work closely with Advancement, Operations, Finance, Data Governance, Analytics and Information Technology to ensure that the CRM effectively supports business processes and provides dependable, secure and actionable information about alumni, donors, prospects, volunteers and other constituents.

This position is part of the Enterprise Solutions team within the IT department, that will be responsible for CRM configuration and development, customizations, integrations, automation, data management, troubleshooting, testing, documentation and ongoing system optimization. The ideal candidate combines strong technical development skills with an understanding of CRM best practices and the unique needs of higher-education advancement and philanthropy.

Education/Experience

• Bachelor's degree in computer science, information systems, software engineering, business technology or a related field; equivalent professional experience or certifications may be considered.
• Three or more years of experience developing, configuring or administering CRM applications or comparable enterprise business systems.
• Demonstrated experience with software development, scripting, database development, APIs, integrations or application configuration.

Equivalent combinations of education and experience will be considered

Preferences

• Experience with Salesforce or other enterprise advancement CRM(s).
• Experience with CRM platforms used in higher education, nonprofit or fundraising environments.
• Experience with higher-education advancement, alumni relations, development or nonprofit fundraising operations.
• Experience integrating CRM systems with financial, payment processing, event management, marketing automation or data warehouse platforms.
• Experience with REST APIs, web services, JSON, XML and integration middleware.
• Experience with SQL Server or comparable relational database technologies.
• Experience with programming or scripting languages such as C#, JavaScript, Python, PowerShell or comparable technologies.
• Experience with Git or other source-control systems.
• Experience with cloud-based CRM platforms and services.
• Familiarity with data governance, master data management, data quality and privacy practices.
• Experience supporting enterprise applications in a higher-education environment.

SALARY RANGE: