CRM Support Specialist

CRM Support Specialist

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

• Analytical – The team answers a variety of questions throughout any given day. A candidate needs to have the ability to analyze and solve problems with a high degree of accuracy. The position is not a data entry type role, so a candidate must be able to assess issues quickly and provide solutions.

• Reliable – The team operates in a call center environment so reliability is required. A candidate must be able to arrive on time and work the designated hours.

• Self Motivated – A potential candidate should show a desire to learn and progress without constant attention.

• Personable – The team supports users who range from computer savvy to computer challenged. A potential candidate should be able to communicate to both groups in a patient and friendly way to address the question/problem posed by the end user.

Qualifications

Necessary Skills – Technical

• Microsoft Office – A potential candidate should be a strong user with the following tools;

o Microsoft Excel – A candidate should be familiar with simple formulas such as “SUM()”, “COUNT()”, and “VLOOKUP()”. The candidate should be familiar with using Excel spreadsheets to analyze lists of data.

o Microsoft Word – A candidate should be able to use Microsoft Word to draft “How to” documents for the end users, and should have strong writing skills.

o Microsoft Outlook – A candidate should be able to use Microsoft Outlook to manage and send emails.

• CRM Experience – A candidate should have some knowledge or experience with a CRM Tool such as Siebel or SalesForce.com.

• Call Center Experience – The largest component of the job would include taking phone calls in a queue environment and documenting the received calls.

Additional Information

To know more or to schedule an interview, Please contact:
Sagar Rathore

630-485-2166

Sagar.rathore (at) Collabera.com