Posted 9 months ago
CS Email VA
AI Summary
A Customer Service Associate handles inbound emails to resolve post-sales issues such as product questions, order tracking, billing, refunds, and escalations, while processing orders and performing callbacks to meet service targets.
About this role
About Catch Creation
Catch Creation is a global eCommerce company built for the digital age. We create, grow, and manage online brands that inspire customers and deliver real value through exceptional products and experiences. Our team thrives in a fully remote environment, combining creativity, data-driven strategy, and innovation to build scalable eCommerce solutions that perform.
From concept to conversion, we specialize in developing brands that stand out in competitive markets—driven by a passion for design, storytelling, and customer satisfaction. Every product we launch reflects our commitment to quality, authenticity, and growth.
At Catch Creation, we believe great ideas can come from anywhere—and our remote-first culture allows talented people from around the world to collaborate, innovate, and bring those ideas to life.
WHAT’S IN IT FOR YOU?
Pay Rate: $3.00 per hour
Permanent Work from Home
Bi-weekly payout
Performance Bonuses and Incentives
6th month and annual anniversary bonus
Up to 17 days of paid leave credits
JOB DESCRIPTION:
Receive inbound emails to assist and resolve customers’ after-sales concerns including but not limited to: product inquiries, order tracking and status, billing, charges and pricing inquiry/concerns, replacements, negotiating with cancellations and refunds, handling customer complaints, etc.
Process orders for call-in to buy customers with existing records
Escalate orders in need of higher-level or interdepartmental assistance
Perform call-backs as necessary to resolve abandoned and disconnected calls, ensuring at least 90% of call center contacts are resolved
MINIMUM QUALIFICATIONS:
At least 2 years of BPO experience, Telco/E-commerce account experience is an advantage
Strong Comprehension and Communication Skills
Above-average Technical Skills
Above-average multi-tasking skills in navigating to different systems and tools while keeping control on customer's interaction
With a high sense of reliability and accountability, flexible to work on varying schedules
SYSTEM REQUIREMENTS:
Intel i5, or comparable equipment with 4GB RAM or higher
Wired internet connection, 30mbps or higher (no dongles)
Noise-cancelling headphones – should be available during the interview
Skills
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All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.