Posted 3 days ago
CS & Front Office Staff
Dili, Díli, Timor-LesteRemoteContract
AI Summary
Handles customer account inquiries, banking transactions, and product information while escalating complex issues and maintaining accurate documentation.
About this role
- Assist customers with account inquiries, transactions, and requests
- Process banking transactions accurately and within SLA
- Provide accurate information on bank products and services
- Escalate complex or unresolved issues to the Customer Service Lead
- Maintain complete and accurate transaction documentation
- Follow standard operating procedures and service scripts
- Identify cross-sell/up-sell opportunities within service guidelines
- Uphold customer protection and data confidentiality standards
Requirements
- Diploma or Bachelor's degree
- 1-2 years customer service experience, banking preferred
- Good communication in local, Portuguese, and/or English
Benefits
- Communication
- Customer orientation
- Attention to detail
- Teamwork
Skills
Banking TransactionsCross-sell/up-sellCustomer ProtectionCustomer Service ScriptsData ConfidentialitySLA ManagementStandard Operating ProceduresTransaction Documentation
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Market data for this role
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.