CS Support & Spare Parts Specialist

This role is responsible for managing the end-to-end spare parts sales and logistics process in Asia, along with supporting customer service operations. The position plays a key role in ensuring accurate and timely quotation, efficient coordination with internal stakeholders, and compliance with Dematic’s internal controls.

We offer:

Spare Parts Sales & Quotation Management

·Receive, review and respond to customer Request for Quotation (RFQs) for spare parts in Asia.

·Liaise with internal technical teams and suppliers to obtain costings.

·Prepare and issue customer quotations, ensuring appropriate approval.

·Maintain accurate records of quotations and customer interactions.

Order Initiation and Procurement Coordination

·Upon receipt of customers Purchase Orders (POs), raise internal Purchase Requisition (PRs) for management approval.

·Coordinate with the Project Office to ensure order numbers are generated.

·Work closely with the Singapore based team to ensure Purchase Orders (POs) are issued to suppliers.

Logistics & Delivery

·Oversee logistics operations for spare parts delivery to customers in Asia.

·Arrange and track shipments, ensuring on-time delivery and appropriate documentation.

·Coordinate with third-party logistics providers, customs and internal teams to resolve shipping issues.

Customer Service Support

·Serve as the primary point of contact for spare parts-related customer queries in Asia.

·Support issue resolution in coordination with internal departments and ensure customer satisfaction.

·Manage documentation and escalation processes in alignment with CS operations.

Compliance & Internal Controls

·Ensure all sales and procurement activities align with Dematic’s compliance and governance policies.

·Maintain separation of duties between quotation, procurement and invoicing functions.

·Supports audits, reporting and KPI tracking.

Tasks and Qualifications:

Skills & Capabilities

Essential

·Minimum 3-5 years’ experience in customer service, logistics or sales coordination.

·Strong understanding of spare parts sales, quotation handling and logistics.

·Fluent in Korean and proficient in English (Chinese is an advantage).

·Experience with ERP systems and Microsoft tools.

·Strong attention to detail and multi-tasking ability.

·Proactive communication skills with a problem-solving mindset.

Preferred

·Experience working in multinational or matrixed environment.

·Background in automation, supply chain or engineering sectors.

·Familiarity with compliance standards and internal controls.

Experience Desired

·Experience in handling spare parts sales or support within an automation or logistics environment.

·Ability to work cross-functionally in a regional or international setting.

Education & Certifications

·Bachelor’s degree in Business, Logistics, Supply Chain Management, Engineering or related field.

·Certifications in Procurement, Supply Chain or Customer Service are an advantage.