CSR Customer Services

CSR Customer Services

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and automotive industry. Sika has subsidiaries in 103 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. With more than 34,000 employees, the company generated sales of CHF 11.2 billion in 2023.

Key responsibilities : 

Order-to-Delivery Workflow Management :

• Inputting, reviewing, and approving orders in SAP.
• Conducting an initial availability check and confirming delivery times with the customer.
• Prepare the necessary delivery documents (batches, freight documents, export documents).
• Follow up on the creation of delivery notes and coordinate with Logistics/Transport.
• Resolve order issues (credit, reminders, export restrictions, etc.) in accordance with Sika’s policies.

Customer and Administrative Services & Invoicing :

• Issue credit/debit memos in the event of a confirmed non-compliance.
• Check document consistency before issuing invoices.
• Help ensure the quality of customer data (by updating it regularly).

Internal & External Customer Support :

• Handle all order-related inquiries as the sales representative.
• Proactively communicate in the event of availability issues or delays
• Ensure effective coordination with Sales, Logistics, and Finance (Credit)
• Keep track of customer non-conformities in Salesforce and follow up on them.

Business Contact – Governance & Master Data :

• Acts as the key point of contact for process and master data requests
• Cooperates with IT/IS, Business to identify best practice
• Provides recommendations for process, data, and system improvement
• Monitors process standards and the quality of master data

Application of QEHS Standards

• Actively participate in occupational safety and health (OSH) training, evacuation drills, and awareness campaigns.
• Follow emergency procedures.
• Contribute to the health and safety culture and to continuous improvement.

Qualifications

Bachelor's/Master's degree in administrative management and commerce 

At least 3 years of experience in a similar position 

In line with Sika's values and principles 

Additional Information

Special requirements

• Undertake such additional duties which may from time to time be required.                     

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training.  We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.